YPS Care Navigator

Compensation Range: $43,000 - $45,000 commensurate with experience.

Position Overview:

The Care Navigator (CN) will implement effective Care Navigation strategies intended to serve New York City’s most at-risk LGBTQ and TGNC (Transgender and Non-Gender Conforming) communities of color for the AIDS Institute (AI) Advancing Access Case Management program. As a CN, your primary responsibility will be to provide comprehensive support and guidance to individuals living with HIV/AIDS. You will work closely with clients to ensure they receive the necessary resources, medical care, and social services to manage their condition effectively. Your role will involve conducting outreach, coordinating services, and advocating for clients within the healthcare system. The CN will support outreach efforts including both in-person and online. This will be accomplished by utilizing new media technology, work drop-in activities and weekend events that engage target populations that need connections to care.

Responsibilities:

• Conduct thorough assessments of clients' medical, psychosocial, and support needs. Collect relevant information regarding their HIV/AIDS diagnosis, current treatment plan, lifestyle, and any barriers they face in accessing care.
• Collaborate with clients to develop personalized care plans that address their specific needs and goals.
• Linkage to primary care. Identify and prioritize interventions, including medical treatments, mental health services, substance abuse treatment, housing support, and social services.
• Identify and participate in managing new outreach referral channels whether through digital resources (social media, & email) as well as events and partnerships with other community-based organizations.
• Facilitate and encourage recruitment from internal programs in our targeted populations.
• Conduct Hep C testing as needed.
• Coordinate with internal and external departments and partners interested in the services provided by Youth and Prevention Services department.
• Provide clients with up-to-date information on HIV/AIDS, treatment options, medication adherence, and healthy lifestyle practices. Offer support and education on prevention strategies, including safe sex practices and harm reduction techniques.
• Assist with the recruitment for Evidence Based Intervention groups as well as group facilitation.
• Assist with the planning and implementation of events to increase client engagement.
• Participate in community events, such as health fairs, LGBT events, testing events, etc. to engage new at-risk clients for prevention services and treatment services.
• Provide frontline support including helpful information, answer questions, and respond to inquiries forHIV treatmentwith an emphasis on delivering excellent customer service that supports quality of care.
• Refer clients to Housing Works Behavioral Health Services, Medical Services, Housing Services, Intensive Case Management Services.
• Participate in social media activities and support content development that speak to ourcommunity’sneeds.
• Responsible for connecting all newly identified HIV positive clients to HIV Care and ensuring clients maintain adherence with treatment protocols.
• Track client attendance at medical and behavioral health appointments and initiate outreach to clients with missed appointments, as necessary.
• Participate in reoccurring clinical meetings with Medical Case Manager to discuss retention issues, and internal CQI projects.
• Maintain documentation of all client encounters in electronic health record (eiCARE and ECW) and funder database (AIRS) and complete reporting requirements according to organization standards.
• Accompany clients to medical appointments, HRA appointments, when required.
• Facilitates Evidence Based Intervention (EBIs) groups.
• Manage organization and documentation of engagement/outreach efforts.
• Participate in supervisory sessions with the Assistant Program Director and other team and departmental wide meetings.
• Perform other duties as assigned.

Other functions that may be required with this position include:

• Participate inreoccurringinteragency meetings, as well as external community meetings to improve integrated care andmaintain relationships with community partners.
• Participate in department activities such as new staff onboarding, YPS Pride Committee, CQI efforts,etc.
• Participate in Housing Works advocacy events (minimum 3 in person per year, 4 via other mode July-June)
• Perform other duties as assigned