Care Coordination Supervisor

Compensation Range: $60,000-$65,000 commensurate with experience.

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. 

Overview:
The Housing Works Health Home Care Coordination Program partners with medical and behavioral health providers to deliver coordinated, high-quality care for Medicaid recipients with complex health needs or those at risk of high service utilization. Our work focuses on improving access to care, reducing barriers, and supporting meaningful long-term health outcomes.

As a Care Coordination Supervisor, you will play a key leadership role guiding Care Managers and Care Navigators as they engage clients, complete comprehensive assessments, and develop individualized, goal‑driven care plans. You will help build staff capacity, strengthen clinical and engagement skills, and ensure high-quality, person-centered service delivery. Supervisors utilize a dynamic, data-informed supervision model, including clinical supervision, coaching, training, and performance feedback. You will collaborate with interdisciplinary healthcare partners and contribute to ongoing quality improvement initiatives.

Essential Job Functions:

• Provide clinical and administrative supervision to care managers to support the development of effective interventions and treatment plans.
• Maintain a consistent in-office presence during core business hours to support walk‑in clients and provide real-time staff supervision and crisis support.
• Facilitate and participate in care conferences and in‑person engagements to coordinate services effectively.
• Lead in-person team huddles and case conferencing sessions to foster collaboration and ensure alignment on care strategies.
• Conduct in-office onboarding and shadowing for new staff to ensure familiarity with agency protocols, engagement standards, and documentation practices.
• Perform regular in-person observations of care manager–client interactions to assess service quality and ensure compliance with Health Home standards.
• Serve as an in-office anchor for interdisciplinary coordination with medical, behavioral health, and social service partners.
• Routinely update staff on program and agency policies and procedures.
• Participate in internal and external trainings to enhance program practice and improve client outcomes.
• Monitor delivery of services for compliance with program requirements.
• Provide crisis intervention for clients experiencing psychological distress.
• Participate in staff meetings to review program and agency priorities.
• Engage staff in meetings and small groups to gather input, feedback, and suggestions.
• Review and approve client documentation; provide feedback to care management staff as needed.
• Utilize reports to ensure billing targets and performance metrics are achieved.
• Consistently demonstrate Housing Works core values: All In, Stronger Together, High Performance, and Membership.
• Participate in quality assurance and quality improvement activities.
• Conduct field visits to support client engagement, assess service delivery, and meet Health Home program requirements.
• Engage in advocacy efforts to help end homelessness and AIDS.
• Perform other duties as assigned.

Education Requirements:

• Master’s Degree required: Social Work (LMSW), Nursing (RN), Psychology, Public Health (MPH), Human Services, or related field.
• Minimum of two (2) years of supervisory and administrative experience.

Qualifications & Skills:

• Proficiency with Microsoft Office (Word, Excel); Electronic Health Records experience is a plus.
• Strong written and verbal communication skills.
• Excellent organizational, multitasking, and time-management abilities.
• Strong analytical skills for collecting, organizing, and interpreting information.
• Positive, adaptable attitude when working with both staff and clients.
• Highly organized with the ability to work independently in a fast-paced environment.
• Comfortable working with diverse populations.

Competencies:

• Proficiency with Zoom, Microsoft Teams, and other virtual meeting platforms.
• Understanding of chronic medical conditions, homelessness, substance use, and mental illness.
• Knowledge of City, State, and Federal entitlement and benefit systems.

Physical Demands & Working Conditions:

• Ability to travel throughout NYC boroughs via public transportation.
• Ability to work from remote locations when necessary while maintaining confidentiality compliance.
• Must have access to email, phone, Zoom, and Teams.
• This role is primarily in-office.

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary : $60,000 - $65,000