Care Coordination Supervisor

Job Description

Compensation: $60-65K a year commensurate with experience

Overview:

Housing Works Health Home Care Coordination program works in partnership with medical and behavioral health providers to align services that promote access to care and enhance health outcomes for Medicaid recipients with a history or risk of over-utilization of medical and behavioral health services. The Case Management Supervisor guides the efforts of Care Managers and Care Navigators to engage, assess, develop and implement a plan of care that prioritizes the clients’ goals and service needs. The Unit Supervisors employ a case management supervision model using a variety of methods, including individual and group clinical supervision, coaching, training, and data driven supervision to assist Care Managers and Care Navigators improve their skills and effectively meet client’s needs. As key members of the program management team, Unit Supervisors should demonstrate passion and enthusiasm for supervision, and embrace concepts of teamwork, collaboration, and quality improvement. Care Management Supervisors are provided weekly supervision, internal and external training opportunities, and the ability to work as part of an interdisciplinary team of health care professionals.

Responsibilities:

• Provide clinical and administrative supervision to care managers to assist with the development of effective interventions and treatment plans that meet client’s needs.

• Routinely update staff on updated program and agency policies and procedures.

• Participate in ongoing internal and external trainings aimed at enhancing program standards, practice, and client outcomes.

• Monitor delivery of services for compliance with programs standards

• Provide crisis intervention to clients in psychological distress.

• Actively participate in staff meetings to discuss programmatic or agency priorities.

• Engage staff in meetings and small groups to elicit input, feedback, and suggestions.

• Review and approve client documentation for care management team and provide feedback to team as needed and ensure client charts reflect goals and need of client through the assessment, care planning, and on going care management process

• Utilize departmental reports to ensure billing targets and process metrics are achieved.

• Consistently exhibit Housing Works core values of All In, Stronger Together, High Performance and Membership.

• Participate in quality assurance and quality improvement activities as assigned

• Occasional field work may be required as needed to achieve client outcomes and health home requirements

• Engage in advocacy to end the dual crises of homelessness and AIDS.

• Performs other duties as required

Job Requirements

• Master’s Degree in Social Work, (LMSW), Nursing (RN), Psychology, MPH, Human Services or other related field required

• Minimum two years supervisory and administrative experience

• Ability to supervise, manage and provide leadership to all staff members and trainees

• Adept with word processing, Excel, and Microsoft Office products; Previous experience with Electronic Health Records a plus

• Ability to communicate well both written and oral

• Good organizational and multi-tasking skills

• Strong analytical skills centered around collecting, organizing, and disseminating information

• Positive attitude and adaptable with both staff and clients

• Highly organized with the ability to work independently and prioritize multiple responsibilities in a fast-paced environment

• Comfortable working with a diverse group of staff and clients

The following additional competencies are viewed as important to success in this position:

• Proficiency and comfort with online meeting software such as Zoom and Microsoft Teams

• Understanding of chronic medical conditions, homelessness, substance use and mental illness

• Knowledge of City, State, and Federal entitlement and benefit systems.

Essential Physical Demands/ Working Conditions:

• Ability to travel within the boroughs via public transportation as needed and ability to work from remote office locations.

• Requires access to email, phone, Zoom and Teams.

• Requires ability to comply with agency confidentiality guidelines in remote workspace.

• This position will be hybrid after the 90-day probationary period.

Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.