What are the responsibilities and job description for the Administrative & Client Support Coordinator position at Housing Resource Board dba HOUSING HOTLINE?
Position Summary:
We are seeking a compassionate, detail-oriented Administrative & Client Support Coordinator to join our small team. This role is essential to our daily operations and the development of our internal infrastructure during a period of growth and transition. Working under the guidance of the Executive Director, you will balance administrative management with direct client care.
Key Responsibilities
Client Support & Advocacy
- Direct Client Assistance: Guide clients through basic needs assessments, application forms, and critical housing documentation.
- Trauma-Informed Care: Interact with individuals experiencing homelessness using a compassionate, person-centered approach.
- Program Tracking: Monitor and document client progress and outcomes related to housing re-entry and support services.
Digital Systems & Database Management
- CRM Implementation: Spearhead the ongoing build-out, testing, and deployment of the organization's new client relationship management (CRM) database.
- Data Integration: Enter, manage, and maintain accurate records across client, donor, and program tracking systems.
- Workflow Documentation: Map out and document internal procedures and administrative workflows to support long-term sustainability and succession planning.
Operations & Office Administration
- Daily Coordination: Support daily office operations, maintaining flexibility in a fast-paced environment where priorities shift quickly.
- Executive Liaison: Collaborate closely with the Executive Director to execute organizational goals and administrative tasks.
Qualifications
Salesforce & Database Management
- Salesforce Implementation: Spearhead the ongoing build-out, customization, and deployment of the organization's Salesforce CRM database.
- Data Integration: Enter, manage, and maintain accurate, up-to-date records across client, donor, and program tracking data within Salesforce.
- Workflow Documentation: Map out and document internal procedures and Salesforce workflows to support long-term sustainability and succession planning.
Professional Experience
- Vulnerable Populations: Prior experience working directly with homeless, housing-insecure, or high-risk populations is strongly preferred.
- Non-Profit Workflow: Understanding of non-profit tracking, donor relations, or social service administration is a plus.
Core Competencies
- Adaptability: Ability to quickly master a wide range of responsibilities and adapt to a rapidly changing operational environment.
- Crisis Management: Proven ability to remain calm, flexible, and compassionate when working under pressure or handling sensitive client situations.
- Communication: Excellent organizational, problem-solving, and interpersonal communication skills.
Position Details
- Location: Newport, RI (100% in-person work required)
- Schedule: 35 hours per week with a flexible schedule
- Compensation: Commensurate with experience
- Reports To: Executive Director
Pay: $22.00 - $28.00 per hour
Shift availability:
- Day Shift (Preferred)
Work Location: In person
Salary : $22 - $28