Program and Property Manager, Constituent Services

Founded in 1994, Housing Nantucket is a private 501(c)(3) nonprofit organization dedicated to creating and preserving attainable housing for the island’s year-round community. To date, the organization has developed 63 rental units across scattered sites, which it continues to own and manage. We have also constructed and sold three single-family homes, now owned by middle-income island families and permanently deed-restricted to serve future generations. This position will support Housing Nantucket’s continued growth by strengthening the administration and coordination of both its homeownership and rental programs.

The Program and Property Manager is central to day-to-day operations, working closely with other staff to deliver both ownership and rental programs effectively. This role serves as a primary point of contact for constituents while also taking ownership of key program functions, requiring strong judgment, initiative, and the ability to balance empathy with clear decision-making.

• Serve as a front-line leader for constituent engagement, managing walk-ins, phone calls, and inquiries with professionalism, clarity, and respect, while setting the tone for a positive and effective experience
• Provide guidance to applicants, tenants, and homeowners navigating Housing Nantucket’s programs
• Lead the administration of homeownership programs, including Covenant and other deed-restricted initiatives, overseeing eligibility, compliance, and ongoing communication with applicants and homeowners
• Maintain accurate and up-to-date records for applicants and program participants

• Work in tandem with the Assistant Director to support the administration of Housing Nantucket’s rental portfolio
• Assist with property management functions, including lease tracking, occupancy compliance, coordination with tenants, and vendor communication
• Support consistency and responsiveness across rental operations and tenant relations

• Maintain and continuously improve systems for tracking applicants, program participation, and property data, ensuring accuracy and accessibility of information
• Develop, manage, and analyze spreadsheets and reports to support program oversight, compliance, and internal decision-making
• Identify issues proactively, exercise sound judgment in resolving them, and elevate more complex matters as needed with clear recommendations

• Coordinate with staff, external partners, and legal or financial professionals to ensure smooth and consistent program operations
• Help refine internal processes and contribute to strengthening Housing Nantucket’s role as a leader in creating and managing a parallel real estate market for year-round residents

• Experience in property management, real estate, landlord-tenant relations, or as a paralegal, with a strong preference for experience related to real estate law
• Strong Excel skills and comfort managing data, building tracking systems, and generating reports
• Excellent communication skills, with the ability to engage effectively with a wide range of constituents and stakeholders
• Demonstrated ability to exercise sound judgment, manage sensitive situations, and work independently
• Highly organized, detail-oriented, and able to manage multiple priorities
• Experience taking ownership of processes or leading key functions within an organization
• Commitment to Housing Nantucket’s mission and a genuine interest in addressing housing challenges for year-round residents

• Spanish language proficiency is a strong plus
• Ability to balance empathy with clear boundaries and maintain professionalism in challenging interactions

Please submit a cover letter and resume to anne@housingnantucket.org.

• Applications will be reviewed on a rolling basis until the position is filled. Housing Nantucket is an Equal Opportunity Employer and encourages candidates from diverse backgrounds to apply.