Maintenance Supervisor

Position Summary

The Maintenance Supervisor is responsible for maintaining the physical integrity of the HDC properties. In this role, an individual must have working knowledge of all aspects of maintenance repair and service including the ability to troubleshoot problems and provide superior customer service. The Maintenance Supervisor is expected to provide exceptional service to all residents.

Essential Job Functions

Essential functions for this position relate to the responsibility of assistance with property operations of the assigned property(s), including but not limited to:

• Reviews incoming work orders (e.g., emergency, urgent, and general/routine) to prioritize and address in a timely manner.
• Makes decisions on whether to repair or replace damaged property.
• Estimates completion time and materials needed for repairs.
• Works closely with property management team to ensure that inventory includes the required equipment, materials, supplies and services to meet needs.
• Assures all rental units are ready for inspection prior to the inspector’s arrival.
• Ensures all repairs are made pursuant to the Uniform Physical Conditions Standards (UPCS).
• Implements preventative maintenance plans.
• Prepares and maintains, files, records and reports on maintenance operations in an accurate and timely manner.
• Ensures that all work performed is in compliance with local, state and federal regulations including lead base paint and asbestos abatement.
• Documents and logs resident complaints and owner damage claims and advises parties of results.
• Follows all established safety/security procedures and standards.
• Responds to after-hours and weekend emergency calls in accordance with company policy and procedures.
• Accountable for consistent adherence to company standards regarding the ethical, responsible, and appropriate use, care and safeguarding of company materials, supplies, resources and other assets.
• Performs other duties as required including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

QUALIFICATIONS

• High School graduate (or GED) and possess a vocational technician certification beyond high school or an equivalent combination of technical training and experience.
• Five (5) years’ experience or training in building construction or maintenance. Preferably licensed in one or more of the trades.
• Thorough knowledge of techniques, methods, materials, and equipment used in plumbing, carpentry, HVAC, electrical repairs and household appliances.
• HVAC/EPA Certified. Universal Certification is preferred.
• Skilled in one or more trade crafts and general knowledge of all maintenance crafts.
• Skilled in the use of common hand tools, power tools and test equipment.
• Thorough knowledge of occupational hazards and applicable safety precautions of the assigned work.
• Ability to read shop drawings, specifications, schematics and technical documents as appropriate.
• Ability to understand and ensure company compliance with Uniform Physical Conditions Standards (UPCS).
• Ability to plan, direct and supervise the work of others, and to hold subordinates accountable for tasks assigned.
• Must be able to use a computer to write reports and use property management software.
• Must be able to write scopes of work to bid company projects and contracts to outside contractors.
• Valid driver’s license and good driving record.
• Must be insurable by the HDC’s fleet insurance carrier.
• Ability to be covered under HDC’s fidelity bond.