HCV Specialist Housing

Summary: Under the general supervision of the Rental Assistance Programs Manager, performs a variety of responsible administrative and/or operational assignments for Housing Choice Voucher (HCV) applicants, participants, and landlords. Incumbents are expected to exercise independent judgment within guidelines and departmental policies and procedures. This position is responsible for providing service to the public and other individuals with business with HAMC consistent with policies on confidentiality.

Answers complex questions from customers and the public that requires a broad knowledge base of rental assistance program policies and procedures and high level of problem solving skills. Ensures participants and landlords are being assisted professionally, courteously, tactfully, and in a timely fashion.

Conducts initial, interim and annual (re)certifications, and verifies applicant/participant income, assets and expenses according to program guidelines and applicable regulations.

Conducts program orientations for new program applicants, port-ins, landlords/owners.

Interviews clients to verify eligibility and continued occupancy information; calculates tenant rent and Housing Assistance Payments in accordance with HUD and HAMC policy; prepares Housing Assistance Payment contracts and program occupancy documents; may negotiate contract rents and lease terms.

Researches case files for overpayments, adjustments, errors and eligibility issues; verifies eligibility information as needed to resolve issues to HAMC standards.

Processes requests for inspection, assures inspections are completed in a timely manner and that landlord information is current and accurate.

Conducts rent reasonable tests for client properties following HUD and HAMC fair market rent policy and guidelines; collects relevant property comparison data as needed.

Facilitates problem resolution with participants, landlords. Explains nature of HAMC programs, procedures and services to clients.

Supports the relationship between HAMC and the constituent population by demonstrating courteous and cooperative behavior when interacting with clients, visitors, and HAMC staff.

Promotes the Executive Director’s priorities for the operations of HAMC, and performs other duties as assigned.

Knowledge of HAMC organization, operations, policies and procedures.

Knowledge of HUD housing program regulations and eligibility requirements

Knowledge of the principles and practices of legal, ethical and professional rules of conduct.

Knowledge of proper spelling, grammar, punctuation, and sentence structure to ensure that written communications prepared and reviewed are complete, concise, and error-free.

Knowledge of principles of record keeping, case files and records management.

Skill in working independently and as part of a team; reliable and strong interpersonal skills.

Skill in interpreting and communicating (either verbal and written) rules, regulations, policies, and procedures.

Skill in customer services principles and practices.

Skill in planning, organizing, executing, and managing administrative tasks.

Skill in assessing, reviewing, updating and maintaining files, reports and documentation.

Skill in performing math calculations and data entry accurately and quickly.

Skill in interacting with people of different social, economic, and ethnic backgrounds.

Skill in Microsoft Office applications including Word, Outlook, SharePoint as well as Internet Explorer. Ability to remain professional when dealing with internal and external stakeholders. Ability to work under pressure and adjust to a diverse working environment.

Ability to be flexible in changes in priorities, assignments, and other interruptions which may impact preestablished timelines and courses of action for completing projects and assignments.

Education, Experience, Certifications and Licenses: High School diploma or GED and minimum three (3) years of professional administrative experience in an office environment. Direct experience in Housing Choice Voucher and/or CDBG, HOME or other low-income housing, affordable housing, rental assistance subsidies, or homeless services desired. Other combinations of education and experience may be considered in substitution for the minimum qualifications.

Certifications in Housing Choice Voucher, Occupancy, Eligibility, and Rent Calculations required within one year of hire.

Job Type: Full-time

Pay: Up to $21.87 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $22