Corporate Housing Specialist

CRS is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and the policyholders, we provide a variety of solutions to make this difficult time easier.

Our office is in North Central Phoenix. New employees will complete in-office training for the first few weeks. Additionally, employees will work in-office until they show proficiency in the role (approximately 90 days), then they may start working from home on a hybrid basis and will be required to come to the office periodically for training and/or meetings.

Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.

The hourly rate for this position is $22.00 per hour, with additional opportunity for monthly incentives.

Job Summary:

This position is a primary point of contact for sourcing and securing corporate leases for housing claims. The role will secure corporate rentals and act as the liaison between policyholders, insurance adjusters, and corporate housing vendors. The role will also search and negotiate short-term housing for policyholders.

Duties/Responsibilities:

• Work with our contracted corporate housing vendors to source short-term housing options that meet the needs of the policyholder.

• Obtain adjuster approvals and ensure claim expenses are within policy limits.

• Speak with landlords and educate them on temporary housing services.

• Present located properties to the policyholders and customers for acceptance.

• Prioritize all working claims, to work each one daily.

• Occasionally act on behalf of the collections department to obtain abatement for a claim.

• Coordinate housing move-ins with multiple departments throughout the organization.

• Apply Creative Problem-Solving: Analyze unique challenges that arise during claim processes and housing arrangements to provide innovative solutions.

• Demonstrate Soft Skills: Exhibit empathy, patience, and a positive attitude in all policyholder interactions, promoting a positive customer experience.

• Ensure customer satisfaction by prompt and proper resolution of questions and issues.

• Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the company’s computer system.

• Decision-Making: Make informed decisions by evaluating options and considering potential outcomes. Exhibit sound judgment and confidence in decision-making processes.

• Time Management: Allocate time effectively to meet deadlines and manage various tasks simultaneously. Prioritize tasks based on urgency and importance.

• Excellent organizational skills.

• Excellent sourcing skills.

• Excellent written and verbal communication skills.

• Strong problem-solving skills with a proactive and innovative focus.

• Must demonstrate accuracy and strong attention to details.

• Strong ability to multitask. Sense of urgency and deadline oriented.

• Intermediate competency in math.

• Ability to demonstrate compassion and handle sensitive information.

• Proficient with Microsoft Office Suite (Outlook, Word, Excel, etc.)

• Typing speed 40 wpm or higher preferred.

Education and/or Experience:

• Minimum of 2 years Customer Service experience.

• High School Diploma or equivalent required

Physical Requirements:

• Prolonged periods sitting at a desk (or standing) and working on a computer and phone headset.

Salary : $22