IT Associate (Tier l)

IT Associate (Tier I) 

Housing Alexandria is a non-profit affordable housing developer and owner. Click here to learn more about our history, mission, vision, and values.  

Purpose of Position  

The IT Associate (Tier I) serves as the primary point of contact for technical support across Housing Alexandria, resolving end-user issues and managing hardware and software assets. This role plays a key part in transitioning IT operations from a third-party vendor to an in-house model by supporting system implementation, coordinating vendor relationships, and developing an internal knowledge base that promotes industry best practices. In partnership with leadership, the IT Associate will also contribute to strengthening IT processes, policies, and strategies to support a more efficient and sustainable internal infrastructure.  

The ideal candidate is a self-motivated problem-solver who can research, analyze, and present solutions to team members at all levels of the organization. They are eager to improve operational processes and can implement technological solutions. This role is required to be on-site a minimum of three days a week and travel within the City of Alexandria. This position will report directly to the IT Manager.  

Primary Responsibilities  

IT Support   

• Provide helpdesk support: triage, diagnose, and resolve end-user hardware, software, and connectivity issues via ticketing system. (e.g., password resets, email/Office 365, printer, and peripheral troubleshooting); escalate complex or infrastructure-level issues to the IT manager as appropriate. 
• Support IT-related data collection and analysis, including maintaining an asset inventory, tracking support metrics, and producing reports or proposals for leadership. 
• Provide onboarding and offboarding support, including account creation/closure (Active Directory/Entra ID, Microsoft 365, and line-of-business apps), equipment provisioning/deprovisioning) 
• Provide continuous training and education organization-wide on both IT Security best practices, avoiding phishing and malicious emails, and account management best practices.  
• Collaborate with leadership to support special projects, vendor selection, and execute strategic operations.  

Ongoing Work  

• Maintains professional and technical knowledge by attending subject-relevant educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.  
• Collaborate and support the Operations teams to oversee and execute policies, day-to-day tasks, trainings, and operations budget.  
• Actively participate in all team meetings, training sessions, and other educational sessions and conferences as required.  
• Support fundraising and community-building efforts.  
• Foster Housing Alexandria’s mission, culture, values, strategic plan, and commitment to diversity, equity, and inclusion.  
• Perform other duties as directed.  

Required Skills and Qualifications  

• CompTIA Certificate, or similar level industry-recognized certification or education 
• Excellent technical understanding and troubleshooting skills.  
• Exceptional interpersonal communication skills, explaining processes, effective writing, software, etc., and providing guidance and support for colleagues of all levels.  
• Spanish literacy strongly preferred. 
• Experience in research, data analysis, and problem-solving.  
• Capacity to work on multiple tasks and projects simultaneously while meeting the position's priorities.  
• Sincere interest in career growth and support of Housing Alexandria’s mission.  

Beneficial Skills and Qualifications  

• Experience aiding individuals and groups facing difficulties such as economic disadvantage, unemployment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, and inadequate housing.  
• Military Veterans are encouraged to apply.  

Position Requirements  

This is a full-time hybrid position that requires a minimum of three (3) full days per week in the HALX offices. Tuesday & Thursday are mandatory on-site days, with occasional evening and weekend work. The team member must be locally in the DMV area and have reliable transportation, as travel within the city of Alexandria is required. 

Is this position right for you?  

We strongly encourage people of every race, color, orientation, age, gender, origin, and ability to apply. Candidates with lived experience in the services we provide are highly desired. We value a diverse workplace and prioritize an inclusive climate without discrimination and harassment during the application process and after you join the team.  

Research indicates that men tend to apply for jobs when they meet just 60% of the criteria, while women and people from other marginalized groups only apply if they are a 100% match. If you are passionate about Housing Alexandria’s mission and think you have what it takes to be successful in this role, even if you don’t check all the boxes, please apply. We’d appreciate the opportunity to consider your application.  

Salary and Benefits  

Commensurate with experience. $52,000 to $58,000 annually. This is a bonus-eligible position. Housing Alexandria’s benefits package includes medical, dental, vision, life, and disability insurance. Matching 401(k), parental leave, HSA, tuition assistance, paid networking opportunities, wellness program, flexible work schedule, paid time off, and more.  

How to apply  

Please submit a resume and cover letter to resumes@housingalexandria.org. Resumes that do not include a cover letter will not be considered.  

NOTE  

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.  

• Housing Alexandria is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.