Human Resources Business Partner

SUMMARY:  As an HR Business Partner, you will advise and support managers while helping to shape the employee experience across store and office locations. This role partners with leaders to implement business initiatives, build trust at all levels, and strengthen engagement and collaboration. Core areas of responsibility include recruitment, talent assessment, onboarding, performance management, and ongoing support of organizational priorities.

ESSENTIAL FUNCTIONS:

•    Understand retail operations and implement people initiatives that support business goals and improve the quality of the work environment.

•    Process all administrative requests from stores, TDI claims, Worker’s compensation, employment verifications, PARs, and new hire forms.  

•    Post job openings, review resumes, and provide recruitment support to hiring managers.

•    Conduct employee relations and policy investigations in a fair and objective manner, partnering with the HR Director on outcomes and next steps.

•    Engage with employees through regular store visits to assess workplace climate, strengthen relationships, and support engagement and retention.

•    Ability to answer any Human Resource directed questions or refer to the correct person to provide information.

•    Coach and counsel leaders on performance management, development planning, and corrective action for both high-potential and underperforming employees.

•    Identify any safety hazards at store locations and work to correct issues.

•    Follow up with leadership team to establish accountability and resolution of problems.

•    Embrace the Company’s vision, mission, goals, objectives, and core values.

•    Partner with HR Administrator to resolve employee issues related to payroll, benefits, LOA, and company policies.  

•    Special projects as needed and performs other related duties as required and assigned. 

COMPETENCIES:

•    Strong verbal and written communication skills

•    Ethical Judgement and professional integrity

•    Ability to maintain strict confidentiality

•    Organization, prioritization, and time management

•    Relationship building and conflict resolution

•    Attention to detail and accuracy

Knowledge & Experience

•    Minimum 1-2 years’ experience with HRIS systems, ATS, and Google programs.

•    Understanding of HR processes including recruiting, employee relations, leave administration, and recordkeeping

•    Prior experience in retail or muti-location operations preferred.

•    Ability to manage multiple tasks and deadlines in a fast-paced environment.

Communication Skills

•    Communicates information clearly and professionally with all employees at all levels.

•    Gathers and reviews relevant information before making decisions appropriately. 

•    Prepares emails, reports, and documentation that are accurate and audience-appropriate

Critical Thinking/Logic:

•    Applies sound reasoning to evaluate issues and recommend practical solutions.

•    Gathers and reviews relevant information before making decisions.

•    Organizes work effectively while maintaining accuracy and attention to detail.

Judgment and Decision Making:

•    Exercises discretion when handling sensitive employee information.

•    Follows policies, procedures, and legal requirements in daily work.

•    Completes assignments correctly and within established timeframes.

Physical Exertion:

•    Ability to operate standard office equipment.

•    Ability to lift up to 20 lbs. with or without reasonable accommodation.

Problem Identification & Solution: 

•    Identifies workplace issues, gathers facts, and develops realistic solutions.

•    Partners with leadership to implement and monitor action plans. 

Computer Skills:

•    Proficient with ADP or similar HR/Payroll systems.

•    Comfortable using Google applications, email, and internal software.

•    Able to effectively work with ADP and other proprietary software, google docs and email.

EXPECTED HOURS OF WORK:

•    Monday through Friday. Some flexibility in hours is allowed, but the employee must be available during office hours of 8:00 a.m. to 5:00 p.m.  

•    Weekend or evening availability based on store needs.

•    Must work 40 hours each week.

TRAVEL:

•    This position requires up to 20% travel (local, neighbor island and domestic)

QUALIFICATION REQUIREMENTS:

•    Bachelor’s degree in Human Resources, Business, or a related field 

•    Minimum five years of HR experience, preferably in retail or multi-location settings.

•    Experience managing employee relations matters and workplace investigations.

•    Working knowledge of core HR areas, including performance, compensation, organizational development, leave, and employment laws.

•    Ability to influence and advise leaders in a professional and collaborative manner.

•    Experience building effective relationships across departments and levels of the organization.

•    PHR and/or SHRM certification preferred.