Intake Specialist-Hospice

This position is responsible for receiving and processing new patient referrals, as well as assisting office/administrative needs. Also, this position works with our referral sources (e.g., patients, family, case managers, facilities, clinics, etc.) and nursing supervisor to screen and triage potential new patients and assigns new and established patients to clinicians.

Note: This is a hybrid position Sunday through Thursday working one day a week at the corporate office.

Estimated Hiring Range

$22.82 - $27.89

Bonus Target

Bonus - SIP Target, 5% Annual

Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.

Essential Responsibilities

• Administer all aspects of the patient intake process by receiving and processing all incoming referrals; collaborate with clinicians and/or supervisor to gather necessary information to determine appropriateness for services.
• Oversee mailing and faxing of intake forms, tracking status, receipt of past medical records, obtaining insurance information and coordinating with billing for verification.
• Assist with completion of intake forms, medical records and identification of persons to be present at initial visit, notifies patients of pending admission.
• Manage referrals and communicates at regular intervals with patients and families and/or referral source to support excellent customer service and update requests.
• Help ensure a smooth transition of patients into Housecall Providers, interacting with other internal and external care teams as needed.
• Work closely with clinicians and/or supervisor to assign new patients to clinical team members.
• Enter and review documentation in the electronic medical records, assuring accuracy, completeness and compliance with regulations.
• Assist with routine requests from clinical staff (i.e., faxing records, ordering DME, obtaining signed orders).
• Provide back up for other intake positions when needed.
• Perform other duties as assigned.
• Maintain patient/family and staff confidentiality in compliance with HIPAA laws.
• Participate in the coordination of the patient’s care in accordance with professional standards of practice.
• Practice within the scope of license, certification or registration, where applicable, and as required by law and regulation.
• Develop and maintain professional boundaries with all patients/family/caregivers.
• Maintain agreed upon work schedule and meet deadlines for completion of work.
• Serve as an ambassador for CareOregon and Housecall Providers at all times.
• Demonstrate cooperation and teamwork and maintain collaborative relationships with all levels of staff and community partners.
• Participate in orientation of new employees or volunteers when requested.
• Attend staff and mandatory in-services meetings, as required.
• Familiar and comfortable with a person-centered approach to communication, education and care planning.
• Maintain patient and personal safety regarding occupational health and safety and participates in safety program, as requested.
• Participate in performance improvement efforts to continually assess and improve quality of care, as requested.
  
  

Organizational Responsibilities

• Perform work in alignment with the organization’s mission, vision and values.
• Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization’s strategic goals.
• Adhere to the organization’s policies, procedures and other relevant compliance needs.
• Perform other duties as needed.
  
  

Required

Experience and/or Education

• Minimum 3 years’ experience working in a healthcare setting, preferably a primary care clinic, home health, or hospice setting
• Experience must include working directly with patients gathering health information or providing care
  
  

Preferred

• Certification in medical services, healthcare, social work, human services, or related field
• Experience working in a hospice organization performing administrative tasks and intake
  
  

Knowledge, Skills And Abilities Required

Knowledge

• Knowledge of anatomy and medical terminology
• Knowledge of Federal, State and Local regulations, and HIPAA privacy rules and regulations
  
  

Skills And Abilities

Advanced computer skills, including working knowledge of Microsoft Office system

Excellent communication, organizational and time management skills

High degree of professionalism and customer service

Willingness to seek support from clinical staff and/or supervisors with questions or in the event of complex situations

Ability to work independently in a fast-paced, evolving, multi-faceted environment by being flexible and adaptable

Ability to work under pressure to meet deadlines

Ability to plan, prioritize and coordinate multiple projects or tasks

Ability to work flexible hours, including occasional weekend daytime shift as needed

Ability to take initiative and work both independently and collaboratively, including interaction with various departments throughout the organization

Ability to establish and maintain effective working relationships with diverse patients, staff, peer groups, and varied agency representatives

Ability to adhere to organizational standards, policies and procedures

The following cognitive or mental requirements are necessary on a daily basis:

• Critical thinking
• Reading, writing, mathematics
• Drawing conclusions from written or computer-generated materials
• Implementing recommendations by coordinating people and/or other resources
• Developing plans, procedures, goals, strategies or processes
• Clear verbal articulation
• Ability to manage conflict situations
• Ability to tolerate and manage stress and grief
• Ability to work effectively with diverse individuals and groups
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, hear, speak clearly, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to lift, carry, bend, and/or pinch small objects for at least 3 hours/day
  
  

Working Conditions

Work Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure

Member/Patient Facing: ☐ No ☒ Telephonic ☐ In Person

Hazards: May include, but not limited to, physical and ergonomic hazards.

Equipment: General office equipment

Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

Work Location: Office setting

Schedule: Position may occasionally work longer than 8 hours/day

We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. Housecall Providers offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.

We are an equal opportunity employer

Housecall Providers is an equal opportunity employer.  The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.