General Manager - Dog Daycare and Boarding Facility

Attention all dog lovers! Are you looking for a fun and rewarding leadership role that lets you spend your days surrounded by furry friends? If so, we have the perfect opportunity for you!

We're looking for a dedicated General Manager to be a leader in our pack. As a manager, you'll be responsible for supervising and leading a team, ensuring they provide exceptional care and service to our furry clients and maintaining Hounds Town Brand Standards.

Responsibilities:

Employee Management

• Supervising and leading a team to provide exceptional care to dogs of all sizes and breeds.
• Ensuring all team members follow established protocols and procedures for cleaning and dog management.
• Foster store culture and lead by example
• Creating schedules
• Adjust scheduling needs as needed to budget labor percentages
• Ensure that all team members are properly trained and supervised
• Assume responsibility to cover or find coverage of any uncovered shifts
• Scheduling employee monthly meetings
• Conducting employee performance evaluations
• Foster store culture and lead by example
• Responsible for all hiring needs, employee separations, and employee write ups
• Identifying and Resolving employee issues
• Motivate Team members
• Completing Payroll
• Approving and organizing Time off

Daily Operations

• Ensuring Facility is Clean and Safe
• Proper Administering/documentation of medication to dogs as directed by their owners.
• Overseeing opening/closing operations
• Organize cleaning checklists
• Participate in cleaning checklists, No one is too good to pick up poop!
• Monitor supplies and inventory
• Participate in Monthly Reporting, Budgeting
• Monitor Expenses and Revenue
• Organize in-store events
• Participate in Marketing (in-store & out-store)
• Monitor Vaccinations and administrating Vaccine Reminders
• Monitor Reviews and Facebook activity
• Conducting Temperament Evaluations
• Grouping Dogs based off size, Temperament and Play style.
• Assisting in Customer service issues
• Providing 7-star customer service
• Communicating and collaborating with owners
• Maintain familiarity with Store operations and client base (including the furry ones!)
• Handle Dog incidents and Injuries

Qualifications:

• Must be at least 18 years old
• 2 years of management experience
• Work towards dog management Level Certification (Level 4)
• Must have your own reliable transportation
• Must have FULL availability on weekdays, weekends, and holidays for a total of 40 hours/week
• Proficiency in Microsoft Office, POS systems, and basic computer skills, be highly organized, on-time, and reliable
• Must have a passion for working with animals
• Ability to handle dogs of all sizes and breeds
• Good communication and leadership skills
• Ability to work independently and as part of a team
• Willing to clean up after dogs all day long (You know what we mean)
• K9 CPR certified
• Be available to attend immersion training at corporate store

Skills:

• Organization
• Attention to detail
• Self-Motivated
• Enthusiastic and Passionate
• Solution driven
• Time management
• Delegation
• Creative Thinking
• Coordinating
• Reliable

Benefits:

• Competitive pay
• Eligible for tips
• Quarterly performance bonus
• Opportunity to work with dogs every day
• Fun and supportive culture at work
• Bring your dog to work! (Must adhere to pre-requisites)If you're a dog lover looking for a fun and fulfilling leadership role, we want to hear from you! Apply now to join our team as a General Manager.

Pay: $25.00 - $28.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Application Question(s):

• Willing to undergo drug screening
• Pass a background check

Work Location: In person

Salary : $25 - $28