What are the responsibilities and job description for the Concierge position at Hotze Health and Wellness Center?
About Us
At Hotze Health & Wellness Center, we believe people deserve a personalized path to better health and vitality. We are a cash-based practice, which allows us to focus on each individual's needs rather than the restrictions of insurance requirements. Our approach emphasizes natural, restorative solutions that help people regain energy, balance, and quality of life-without unnecessary reliance on pharmaceutical drugs.
We refer to the people we serve as guests rather than patients. This is intentional: we want the experience here to feel welcoming, respectful, and comfortable-more like being cared for in a hospitality setting than a conventional medical office.
Position Overview
The Concierge is the first impression our guests experience when they arrive. This role is essential to creating a professional, uplifting, and guest-centered environment.
Working in an open reception space, the Concierge greets guests, manages front office responsibilities, and provides attentive service while balancing administrative tasks. The ideal candidate enjoys holding conversations, connecting with people, and making others feel comfortable-all while staying organized and efficient.
Essential Duties & Responsibilities
- Arrive on time and prepared to welcome guests each morning
- Greet all guests warmly and maintain a professional, inviting atmosphere in the reception area
- Print, organize, and ensure completion of paperwork
- Take and upload guest photos for the electronic medical record (EMR)
- Enter and update guest information in the EMR system
- Generate and share the upcoming day's schedule with staff
- Create a welcoming experience while promptly preparing guests for their scheduled visits
- Communicate effectively with other staff
- Take note and communicate guest refreshment orders
- Prepare and schedule FedEx and courier pickups
- Receive and deliver packages promptly
(This list outlines the general responsibilities of the role but is not exhaustive.)
Knowledge & Skill Requirements
- Warm, friendly, and outgoing personality
- Consistently punctual and dependable in attendance
- Excellent communication skills, comfortable conversing with guests while working on tasks
- Detail-oriented with strong organizational abilities
- Proficiency with computers and general office software
- Ability to manage time effectively and prioritize tasks
- Self-motivated, able to work independently without constant supervision
- Team-oriented and proactive in supporting others
Physical Demands & Work Environment
- Ability to sit, stand, and walk throughout the day in an open office environment
- Proficiency in typing and basic computer use
- Adequate vision to review documents and computer screens
- Ability to lift up to 25 pounds occasionally
Office Hours
Monday - Thursday: 7:10 a.m. - 5:00 p.m. Friday: 7:10 a.m. - 12:00 p.m.
Note: While office hours end at the times above, staff may occasionally need to remain past closing to assist guests, complete documentation, or finish daily responsibilities.
We are closed on weekends and most major holidays.
