What are the responsibilities and job description for the Customer Service Representative position at Hotline Delivery Systems?
Are you looking for growth, competitive pay, and the opportunity to learn with a leading logistics and warehouse company? Step into the world of air freight fast-paced industry that offers exciting opportunities to advance your career and build valuable skills. Join the Hotline family and take the next step toward your future.
What You’ll Do:
- Serve as the main point of contact for customers regarding shipments, deliveries, and service inquiries
- Coordinate with dispatchers, drivers, and warehouse teams to ensure smooth operations
- Resolving issues quickly and professionally, ensuring customer satisfaction
- Maintain accurate records in our system and follow up on open customer cases
- Communicate updates on freight status, delays, or scheduling changes
What We’re Looking For:
- Previous experience in transportation, logistics, or a related customer service role preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficiency in MS Office and transportation management software (TMS) a plus
- Positive attitude and team player mindset
Why choose Hotline?
Hotline Delivery Systems is a premier logistics and warehouse management company serving the DFW area since 1986. Headquartered in Dallas, TX, with nationwide offices, we are committed to reliable freight solutions and exceptional customer service. Our reputation is built on flexibility, quality, and a client-focused approach—delivering solutions, not problems. We take pride in safety, on-time deliveries, and a supportive, family-oriented work environment.
Pay: $20.00 - $22.00 per hour
Benefits:
- Health insurance
- Paid time off
- Referral program
Experience:
- Customer service: 2 years (Required)
- Logistics: 2 years (Required)
Work Location: In person
Salary : $20 - $22