What are the responsibilities and job description for the Bilingual Housekeeping Manager position at HOTELPRO?
We’re hiring a Bilingual Housekeeping Manager for a hotel property based in Dulles, VA. You will ensure that cleanliness/service standards are achieved, meet productivity standards and provide a desirable workplace for Team Members in a luxurious hotel. You will be responsible for the overall operational efficiency, payroll, development and client satisfaction.
Work Schedule: AM and Mid Shifts, will work weekends as needed
Responsibilities
- Assist in overseeing the daily operations of the housekeeping department, including scheduling, training, and supervising housekeeping staff
- Ensure that all guest rooms, public areas, and back-of-house areas are kept clean, organized, and well-maintained at all times
- Inspect guest rooms and public areas to ensure they meet the hotel's cleanliness and maintenance standards
- Review, approve and submit payroll weekly
- Manage inventory of housekeeping supplies and equipment and ensure that they are properly stored and used
- Respond to guest complaints and requests promptly, professionally and take appropriate action to resolve issues
- Assist in the preparation of reports on housekeeping operations and guest satisfaction and make recommendations for improvements as needed
- Communicate and coordinate department activities
- Respond to team member requests and complete department tasks / service requests in a timely manner
- Ensure that all housekeeping staff follow proper safety procedures and use appropriate protective equipment when performing their duties
- Assist in the development and implementation of housekeeping policies and procedures and ensure that they are consistently followed by all staff
- Provide training, coaching, safety training, and mentoring to housekeeping staff to ensure that they are knowledgeable, skilled, and motivated to perform their duties effectively
- Plan and execute team member appreciation / retention activities
- Perform other duties as assigned by the Director
What You'll Bring
- Bilingual intermediate skills in English/Spanish
- Authorized to work in the United States
- Full service hotel experience; required
- At least 5 years of experience as a Housekeeping Supervisor in full service or luxury hotels
- Excellent people skills
- Leadership and coaching skills
- Strong communication skills
- Schedule flexibility to work AM/Mid Shifts and weekends is a must
- Critical thinking and problem-solving skills
- Roll up your sleeves mindset
- Proficient with Hotel Operating Systems, Microsoft Office, Apps
Who We Are
HotelPro is a national leader in hospitality staffing with regional offices across the U.S. We’re proud to be a trusted, nationally preferred partner to top hotel management companies—driven by a legacy of excellence and people-first service. We partner with hotels across the country to provide workforce solutions that make operations run smoother and teams feel supported.
Why You'll Want to Join HotelPro
- Opportunity to stay connected to hospitality without 24/7 shifts
- Growth opportunities
- Supportive, people-first culture
Benefits package:
- Medical, Dental, and Vision Insurance
- 401(k)
- Tuition Reimbursement
- PTO and company holidays
- Employee Discounts
- Fitness and Wellness Perks
- Pet Insurance
Ready to grow your career in hospitality?