What are the responsibilities and job description for the Bilingual Hospitality Staffing Branch Manager (Miami) position at HotelPro?
HotelPro is looking for an experienced Bilingual Hospitality Staffing Branch Manager to lead market operations, strengthen client partnerships, and drive growth, profitability, associate engagement, and operational excellence. This hands-on leadership role oversees day-to-day market execution, supports business development, and helps build a culture where associates and teams can grow.
About HotelPro
HotelPro is passionate about helping people. We are transparent, direct communicators; we operate with integrity; and we are committed to our communities, our clients, and our team members. We are a partner that stays in the trenches with our clients each step of the way and operates with excellence.
As a Branch Manager You Will...
- Build and maintain sustainable client relationships through open, proactive communication.
- Communicate regularly with key hotel leaders to ensure service quality, identify opportunities, and share market trends.
- Promptly follow up on client feedback and create strategies that support client satisfaction, retention, and operational excellence.
- Lead client communications, hotel initiatives, implementation meetings, and new client launches.
- Collaborate with the Partnership Development Manager to execute market business development strategy and uncover growth opportunities.
- Own brand awareness activities and support intuitive market rate strategies for current and potential clients.
- Oversee day-to-day market operations, ensuring standardized policies, procedures, expectations, and initiatives are implemented and executed.
- Lead Team Member retention practices including responsiveness, issue resolution, coaching, counseling, mentoring, and engagement activities.
- Champion the Always Be Recruiting mindset and support market recruiting strategy to fill open orders quickly and accurately.
- Monitor market performance, share KPI expectations, analyze trends, and promote continuous improvement.
- Partner with corporate support to resolve issues, identify opportunities, and enhance operational efficiencies.
- Ensure workers’ compensation procedures and safety protocols are properly followed and safety goals are executed timely.
- Lead associate engagement, On-the-Job Training support, career pathing, succession planning, and team-building practices.
As a Branch Manager You Bring...
- Bilingual English and Spanish skills.
- 4 years of leadership experience, preferably in hospitality or a customer-service-related environment.
- 2 years of experience managing financials, budget creation, and KPIs.
- Outside and/or B2B sales experience preferred.
- Experience working independently in a fast-paced environment.
- Excellent computer skills with the willingness and ability to learn new technology.
- Ability to provide a valid driver’s license and proof of insurance upon hire.
- A leadership style grounded in Heart & Hustle, accountability, mentorship, communication, and operational discipline.
Why Join HotelPro...
At HotelPro, we pride ourselves on offering not just a job, but a fulfilling career experience. We are dedicated to fostering innovation, collaboration, integrity, and career growth. We believe in creating a positive and dynamic work environment where everyone can thrive.
Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- PTO and company holidays
- Tuition Reimbursement
- Employee Discounts
- Fitness and Wellness Perks
- Pet Insurance
- Collaborative and supportive team environment
Apply Now!
HotelPro is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all associates and applicants.