What are the responsibilities and job description for the Part Time Night Audit Hotel position at Hotel?
Overview
Join our dynamic hospitality team as a Part-Time Night Audit Hotel professional, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the nightly financial reconciliation, maintain accurate property records, and provide outstanding guest service during the quiet hours of the night. Your proactive approach and hospitality expertise will help uphold our standards of excellence while creating a welcoming environment for all guests.
Responsibilities
- Conduct nightly audits of front desk transactions, ensuring accuracy in billing, reservations, and guest accounts using property management systems such as OPERA or similar platforms
- Verify all guest charges, payments, and adjustments while maintaining detailed audit logs and reports
- Respond promptly and professionally to guest inquiries via phone or in person, providing exceptional customer service and resolving issues efficiently
- Manage late-night check-ins and check-outs, ensuring smooth transitions for arriving and departing guests
- Monitor security cameras, perform routine safety checks, and follow hotel emergency procedures to ensure guest and staff safety during overnight hours
- Prepare daily financial reports, update reservation records, and document any discrepancies or incidents encountered during the shift
- Maintain confidentiality of guest information while adhering to hotel policies and standards of hospitality management
Skills
- Strong background in hospitality management with experience in hotel front desk operations and night audit procedures
- Proficiency with property management systems (PMS), especially OPERA or similar platforms
- Excellent customer service skills with a focus on problem-solving and guest relations
- Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
- Knowledge of hotel emergency procedures, safety protocols, and phone etiquette during late hours
- Ability to communicate clearly via phone communication channels with guests and team members
- Previous resort experience or hotel experience is preferred to handle varied guest needs with professionalism
Embark on a rewarding journey where your dedication to hospitality will shine through every interaction. We value energetic individuals who thrive in a fast-paced environment, are committed to delivering top-tier guest services, and enjoy working independently during overnight hours. Join us in creating memorable stays for our guests while advancing your career in the vibrant world of hospitality!
Pay: $15.00 - $16.00 per hour
Expected hours: 8.0 – 24.0 per week
Work Location: In person
Salary : $15 - $16