What are the responsibilities and job description for the Night Auditor position at Hotel Walloon?
Looking for a motivated person to work Night Auditor in a Four Diamond hotel!
Job Duties
- Responsible for guest experiences during the reservation process primarily over the phone and through email
- Provides information to guests about Hotel features, room features, public areas, offerings, packages, etc.
- Answering phones
- Checking guests in and out
- Run Night Audit Reports in Operating System
- Assign Housekeeping room assignments for the upcoming day
- Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services and other services
- Answer questions concerning and/or giving directions to hotel facilities
- Process and notify guests of receipt of facsimiles, mail, messages and packages
- Assist guests in the sending of facsimiles, mail, messages and packages
- Maintain correct information and materials regarding hotel facilities and services, and local restaurants and attractions
- Receive, store and deliver luggage and mail
- Perform office duties on a temporary basis when needed
- Work closely with Guest Service Agents to ensure guest satisfaction
- Keeps public areas of the hotel tidy and comfortable for guests
- Assists Guest Service Agents in keeping food/beverages stocked in public areas of the hotel
- Fill in for Guest Service Agents when required
- Cross training and other duties as required
Qualifications High School Diploma or Equivalent
- Knowledge of Northern Michigan & Seasonal Events
- Excellent Communication Skills
- Front Desk and/or Night Audit Experience preferred
- Proficient with Microsoft Office (Word, Excel, etc.)
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $20