What are the responsibilities and job description for the Front Office Manager position at Hotel Saranac?
About Hotel Saranac
Hotel Saranac was masterfully restored in 2018. It sits on the National Register of Historic Places and is part of the Curio Collection by Hilton. Our 102 guestrooms and suites are supported by our signature restaurant Campfire, our historic Ballroom, the Great Hall, the Terrace, our premier spa, a lobby bar and a gift shop. As we approach our 100th anniversary in 2027, we are looking to grow our team.
Position Overview
We are seeking an experienced, hands-on Front Office Manager to lead our front desk team. You will set the tone for every guest arrival, coach a team that takes pride in genuine Adirondack hospitality, and keep the front office running smoothly around the clock.
Responsibilities
- Lead daily front office operations for a 102-room historic hotel
- Hire, train, schedule and coach front desk team members
- Deliver seamless arrivals and departures that meet Curio Collection by Hilton brand standards
- Resolve guest concerns with care, turning challenges into loyal guests
- Champion guest satisfaction scores, online reviews and Hilton Honors enrollment
- Partner with housekeeping, sales, Campfire, the spa and the events team to create a connected guest experience
- Maintain accurate reservations, guest profiles and billing records
- Conduct regular audits of guest accounts, cash handling and credit card transactions
- Support room revenue through upselling, rate integrity and inventory management
- Assist with night audit and front desk shifts as needed
- Uphold hotel policies, safety procedures and a polished lobby presentation
- Share local Adirondack knowledge with guests, from hiking trails to Winter Carnival
Qualifications
· Previous hotel front office or hotel management experience, with supervisory experience preferred
- At least 1 year of Hilton experience preferred
- Comfort with property management systems, phone systems and front desk technology
- Excellent verbal and written communication skills
- A calm, patient approach to difficult situations
- Strong attention to detail with sharp organizational skills
- A warm, professional presence that puts guests at ease
- Multilingual skills are a plus
- Flexibility to work weekends, holidays and varied shifts based on business needs
Benefits
- Competitive pay plus a performance bonus program
- Health, dental and vision insurance
- Life insurance, short-term disability and long-term disability coverage
- 401(k) program
- Go Hilton team member travel discounts at Hilton hotels around the world
- The chance to be part of a landmark hotel’s 100th anniversary
Ready to lead the front desk at one of the Adirondacks’ most storied hotels? Apply today.
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Saranac Lake, NY 12983: Relocate before starting work (Required)
Work Location: In person
Salary : $65,000 - $70,000