What are the responsibilities and job description for the Night Auditor position at Hotel Saint Luis a Marriott Autograph Collection?
Overview
Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations at our vibrant hotel. In this pivotal role, you will be the first point of contact during nighttime hours, managing guest check-ins and check-outs, maintaining accurate financial records, and ensuring all guest needs are met with professionalism and enthusiasm. Your proactive attitude will help create a welcoming environment that leaves a lasting positive impression on our guests while maintaining the highest standards of hotel management.
Duties
- Oversee nightly front desk operations, including guest registration, room assignments, and billing processes using property management systems (PMS) such as OPERA.
- Conduct comprehensive audits of daily financial transactions to ensure accuracy and completeness.
- Respond promptly to guest inquiries and resolve issues with exceptional customer service problem-solving skills.
- Maintain security by monitoring CCTV surveillance, conducting safety inspections, and following hotel emergency procedures.
- Prepare detailed shift reports, incident logs, and reconcile accounts to ensure smooth handovers to morning staff.
- Manage multi-line phone systems with professional phone etiquette, addressing guest requests and forwarding messages efficiently.
- Support guest relations by providing information about hotel amenities, local attractions, and ensuring guest satisfaction throughout the night.
Skills
- Proven experience in hospitality management or hotel operations, with familiarity in front desk functions and guest services.
- Multilingual or bilingual abilities to effectively communicate with diverse guests from around the world.
- Proficiency in hospitality reservation systems such as OPERA or similar property management systems (PMS).
- Strong customer service skills with a focus on hospitality excellence and guest relations.
- Knowledge of hotel emergency procedures and safety protocols to ensure guest and staff security during overnight shifts.
- Excellent phone communication skills with multi-line phone system expertise and professional phone etiquette.
- Ability to handle customer service challenges calmly and efficiently while maintaining a positive attitude in a fast-paced environment.
Embark on a rewarding career where your dedication to hospitality excellence makes every guest’s stay memorable!
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19 - $22