What are the responsibilities and job description for the Night Auditor position at Hotel Saint Luis a Marriott Autograph Collection?
Job Overview
Join our dynamic hospitality team as a Night Auditor, where you will be the vigilant guardian of our property during the overnight hours. This energetic role combines the responsibilities of front desk operations, guest relations, and financial reconciliation, ensuring a seamless experience for our guests while maintaining the safety and security of the hotel. Your expertise in hospitality management, multilingual communication skills, and proficiency with property management systems will help create a welcoming environment that encourages guest loyalty and operational excellence. If you thrive in a fast-paced setting and are passionate about delivering exceptional customer service around the clock, this is your opportunity to shine!
Duties
- Manage guest check-ins and check-outs efficiently while providing friendly, professional service using multi-line phone systems and phone etiquette.
- Conduct nightly audits of all financial transactions using hotel management software such as OPERA or other property management systems (PMS).
- Ensure accurate recording of reservations, payments, and billing details to maintain financial integrity.
- Respond promptly to guest inquiries, resolve issues with customer service problem-solving skills, and provide information about hotel amenities and local attractions.
- Monitor security systems, perform CCTV surveillance, and conduct visual inspections to uphold safety standards across the property.
- Enforce hotel emergency procedures and safety protocols to safeguard guests and staff during overnight hours.
- Prepare detailed shift reports, incident logs, and audit documentation to ensure smooth handovers between shifts.
- Assist with administrative tasks related to reservations, guest requests, and property maintenance issues as needed.
Qualifications
- Proven experience in hospitality management or front desk operations within a hotel or resort environment.
- Familiarity with hotel reservation systems such as OPERA or similar property management software (PMS).
- Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued.
- Knowledge of hotel emergency procedures, guest relations best practices, and security protocols.
- Excellent phone communication skills with multi-line phone system expertise and phone etiquette proficiency.
- Ability to handle customer service challenges with professionalism and problem-solving acumen.
- Previous resort experience or working within a hospitality environment is preferred.
- Demonstrated ability to work independently during night shifts while maintaining high standards of hospitality and safety.
Join us as a Night Auditor and become an integral part of our commitment to delivering memorable guest experiences around the clock!
Pay: $17.00 - $19.00 per hour
Expected hours: 32.0 – 38.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $19