Front Desk Agent

Job Description

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.

• Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
• Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.
  
  

Qualifications

**Your Experience and Skills Include:**

• Ability to work all shifts including mornings, evenings, overnights, weekends, and holidays
• Previous experience in Front Office operations in a luxury setting an asset
• An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)
• Proficiency in English required, bilingual is an asset
• Excellent written/verbal communication, coaching and interpersonal skills
• Strong guest service orientation, utilizing empathy and creative thinking
• Ability to work well under pressure
• Thrives in a fast-paced environment
• Desire to work as part of a large, diverse team
• We are a dog-friendly property, comfortability to work around animals and animal dander is necessary.
• Frequent walking and standing during shift
• May occasionally exert up to 25 pounds lift, carry, push, or pull objects
• Must have proof of valid U.S. work authorization.
  
  

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.