What are the responsibilities and job description for the Front Desk Agent position at Dells Hotels?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
We currently have both full-time and part-time opportunities working from 3p-11p. Benefits are available for full-time employees who average 30 hours per week.
Duties
- Greet guests upon arrival and provide a warm welcome.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries and resolve issues promptly with professionalism.
- Maintain accurate records of guest information and reservations.
- Provide information about hotel amenities, services, and local attractions.
- Process payments and manage cash handling procedures.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a friendly atmosphere.
- Acknowledge Rewards Club members and promote to rewards club to nonmembers.
Skills
- Excellent phone etiquette and communication skills, both verbal and written.
- Familiarity with hotel management software is advantageous.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
- Experience in front desk operations is preferred.
- Background in guest services with experience in hospitality management preferred.
Join our team as a Front Desk Agent where your contributions will be valued, and you will play an integral role in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Experience:
- Front desk: 1 year (Preferred)
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Wisconsin Dells, WI 53965 (Required)
Work Location: In person
Salary : $14