What are the responsibilities and job description for the Front Desk Agent position at Hotel Investment Services?
The Hotel Earl is seeking a friendly, dependable, and customer-focused Front Desk Agent to join our hotel team. The ideal candidate will provide exceptional guest service while assisting with front desk operations and hotel bar service.
Key Responsibilities
-
Welcome guests and manage check-ins, check-outs, and reservations.
-
Handle guest inquiries, payments, and requests professionally.
-
Prepare and serve alcoholic and nonalcoholic beverages.
-
Maintain a clean, organized front desk and bar area.
-
Follow hotel standards and responsible alcohol service regulations.
-
Work collaboratively with team members to ensure guest satisfaction.
Qualifications
-
Previous hotel, customer service, or bartending experience preferred.
-
Basic knowledge of beer, wine, and cocktail preparation.
-
Strong communication and multitasking skills.
-
Dependable, professional, and guest-focused.
-
Flexible availability, weekends, and holidays are required.
-
Must meet legal requirements for serving alcohol.
Benefits
-
Competitive hourly pay plus potential bartending tips.
-
Medical, dental, and vision insurance.
-
Paid time off (PTO).
-
401(k) retirement plan.
-
Employee hotel discounts.
-
Training and career advancement opportunities.
Benefits are subject to eligibility and company policies.