What are the responsibilities and job description for the Front Desk Agent-Crooked River Lodge position at Hotel Investment Services?
Front Desk Clerk Job Description
Our Front Desk Agents serve as our guests’ first point of contact and manage all aspects of their accommodations here at the Crooked River Lodge. Front Desk Agent responsibilities include registering guests, managing reservations, providing information about rooms, rates and amenities, and ultimately help create a memorable stay for our guests. If you have a knack for customer service and work experience in the hotel industry, we’d love to meet you.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, such as Infor or RoomKeyPMS preferred
- Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Benefits
- Medical, dental, vision, life and long-term disability insurance
- 401k with match
- Dining and lodging discounts
- Paid Time Off
- Holiday Pay
