What are the responsibilities and job description for the Restaurant Host/Hostess position at Hotel Hartness?
Job Overview
Join our vibrant team as a Restaurant Host/Hostess at Hotel Hartness, where your warm personality and exceptional hospitality skills will set the tone for an unforgettable dining experience. In this lively role, you’ll be the first point of contact for guests, creating a welcoming atmosphere that encourages guests to relax and enjoy their time with us. Your energetic approach and excellent communication skills will ensure smooth seating, reservation management, and guest relations, making every visitor feel valued from the moment they arrive. This paid position offers a fantastic opportunity to develop your customer service expertise in a high volume, fast paced fine dining environment.
Duties
- Greet guests with enthusiasm and professionalism as they arrive, ensuring they feel welcomed and appreciated
- Manage reservations and seating arrangements efficiently using POS systems such as Toast POS or Micros POS
- Maintain a clean and organized host stand, ready to assist guests promptly
- Answer incoming phone calls with courteous phone etiquette, providing information and taking reservations as needed
- Coordinate with servers and kitchen staff to optimize seating flow and minimize wait times
- Assist guests with special requests or accommodations to enhance their dining experience
- Support guest relations by addressing inquiries or concerns quickly and professionally, ensuring guest satisfaction at all times
- Must be able to stand for 8 hour shift
- Must be available nights and weekends
Qualifications
- Prior experience as a host/hostess or in food service is highly preferred
- Strong communication skills with an energetic, friendly demeanor
- Experience with restaurant POS systems such as Toast POS or Micros POS is a plus
- Knowledge of hospitality standards, guest services, and restaurant operations
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Excellent phone etiquette and customer service skills
- Previous hotel or guest services experience is advantageous but not required
- May work in restaurant or bar environment
Join us to be part of an energetic team dedicated to delivering exceptional hospitality! We value passionate individuals who thrive on creating positive guest experiences and are eager to grow within the food service industry. This role offers the chance to develop your hospitality skills while working in a lively, supportive environment where your contributions truly make a difference.
Application Question(s):
- What is your availability to work?
Work Location: In person