Hotel General Manager

Overview

Welcome to the Hotel Grand Victorian where we continue a tradition of excellence and simple elegance among Branson hotels. Hotel Grand Victorian is located next to Tanger Mall, less than 3 miles from world class shopping at the Branson Landing, and walking distance from all of the best shows, restaurants, and attractions in the heart of Branson We offer year round swimming in our gazebo pool house with a large hot tub and fire place, and an outdoor pool for those hot summer days.
We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader who can drive excellence in guest services, optimize financial performance, and foster a welcoming environment for both guests and staff. As the Hotel General Manager, you will be responsible for ensuring the smooth day-to-day functioning of the property, maintaining high standards of hospitality, and implementing strategic initiatives to enhance guest satisfaction and operational efficiency. Your leadership will inspire teams, manage budgets, and uphold the hotel’s reputation as a premier destination.

Duties

• Oversee daily hotel operations, including front desk management, housekeeping, food and beverage services, and maintenance to ensure seamless guest experiences.
• Supervise hospitality teams across departments, providing guidance, training, and performance evaluations to foster a motivated and professional staff.
• Manage hospitality operations budgets by monitoring expenses, controlling costs, and maximizing revenue through effective revenue management strategies.
• Implement and uphold hotel guest service standards to deliver exceptional customer service that exceeds guest expectations.
• Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes, room allocations, and guest data management.
• Coordinate with human resources on staffing needs, recruitment, onboarding, and employee relations to build a strong team culture.
• Maintain compliance with hotel policies, safety regulations, and industry standards while managing guest relations and resolving issues promptly.
• Conduct financial operations including budgeting, forecasting, night audit procedures, and analyzing financial reports to ensure profitability.
• Lead initiatives in marketing and community engagement to boost occupancy rates and enhance the hotel’s reputation within the local market.

Requirements

• Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities.
• Strong knowledge of hospitality management principles, revenue management techniques, and property management systems (PMS).
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively.
• Excellent managerial communication skills with the ability to motivate teams and foster a collaborative work environment.
• Demonstrated expertise in overseeing hospitality operations budgets, financial management, and human resources functions.
• Deep understanding of hotel guest service standards, customer service excellence, and guest relations strategies.
• Experience working with multi-line phone systems, front desk operations, night audit procedures, and phone etiquette.
• Resort or hotel experience is preferred; familiarity with hospitality reservation systems is essential.
• Ability to manage multiple priorities efficiently while maintaining attention to detail in a fast-paced environment.

Join us as our Hotel General Manager — lead with passion, inspire your team, elevate guest experiences, and drive our property toward continued success!

Pay: $49,659.01 - $59,804.39 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Professional development assistance

Work Location: In person

Salary : $49,659 - $59,804