Guest Service Agent

Guest Service Representative

We are seeking a friendly and professional Guest Service Representative to join our team. In this role, you will be the welcoming face of our organization, ensuring that every guest receives exceptional service and a memorable experience. If you are passionate about hospitality, attentive to detail, and enjoy helping others, we encourage you to apply.

Day shift and some mid shifts may be required.

Key Responsibilities:

• Greet guests warmly and provide a positive first impression
• Assist guests with check-in and check-out procedures
• Address guest inquiries, requests, and concerns promptly and courteously
• Maintain accurate records of guest information and reservations
• Coordinate with other departments to ensure guest satisfaction
• Handle complaints or issues with professionalism and efficiency
• Promote hotel amenities and services to enhance guest experience
• Ensure the front desk area is clean, organized, and well-maintained

Skills and Qualifications:

• High school diploma or equivalent; additional hospitality training is a plus
• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work flexible hours, including evenings, weekends, and holidays
• Proficiency in using reservation and management software
• Friendly, approachable, and professional demeanor
• Ability to remain calm and composed in stressful situations

Joining our team means becoming part of a dynamic and supportive environment that values growth, teamwork, and delivering outstanding service. We offer competitive compensation, opportunities for advancement, and a commitment to creating a positive workplace culture.

Employee Benefits Overview

We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees:

401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.

Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.

Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.

Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.

Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.

Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.

We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.