Houseman

Job purpose

Housekeeping is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. To deliver a great guest experience – a Houseman clean and maintain all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel’s standards of cleanliness. Provide linen supplies for Room Attendants and stock floor closets. Deliver and retrieve items requested by guests and Floor Supervisor so everything is spotless and prepared for guests. 

Duties and responsibilities

•    Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
•    Ensure security of any assigned keys and beeper.
•    Review assignment sheet and update completed assignments. Check with Floor Supervisor, Head House person and Housekeeping office additional assignments throughout the shift.
•    Organize work duty priorities.
•    Review assigned area and complete general removal of any trash or debris on floors.
•    Check assigned floor closets and complete linen requisition to replenish linen supplies.
•    Stock linen carts with clean linen and supplies. Transport linen carts to appropriate floor closets and neatly stock according to diagram.
•    Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep floor; remove non-floor closet items and transport to proper storage areas.
•    Remove all dirty linen from assigned Room Attendant’s carts and closets. Transport to dish room glass washer and wash glasses. Return clean glasses to floor closets in racks.
•    Transport any Room Service trays/items in guest hallways to service elevator landings.
•    Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
•    Remove stains, scuff marks, and dust from baseboards, ledges and corners.
•    Empty trash containers, ashtrays and ash urns in public areas into proper containers for recycling.

•    Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas.
•    Transport guest laundry and dry cleaning to correct guest rooms.
•    Handle guest requests for shoe shines as assigned; retrieve shoes from guest room, shine shoes and return to guest room.
•    Turn over any lost and found items to the Security.
•    Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
•    Regularly assist with deep cleaning projects
•    May assist with other duties as assigned

Qualifications and requirements

Basic reading, writing, and math skills. 

This job requires ability to perform the following:

•    Carrying or lifting items weighing up to 50 pounds / 23 kilograms and ability to push/pull medium to large     weights/objects
•    Frequently standing up and moving about the facility
•    Frequently handling objects and equipment to maintain the facility
•    Frequently bending, stooping, and kneeling
•    Able to work alone as well as being a team member

Other:

•    Communication skills used frequently when interacting with guests and employees
•    Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities
•    Have the ability to work a flexible schedule including nights, weekends and/or holidays