Retail Store Manager

ABOUT HOTEL DROVER: 

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards. 

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality. 

So, dust off your boots, grab your hat and join us at Hotel Drover. 

WHO WE’RE SEEKING: 

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.   

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.   

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Receiver for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you! 

ROLE SUMMARY: The Retail Store Manager (Pre-Opening) is responsible for leading the development, launch, and ongoing operation of the hotel’s retail outlet. This role owns merchandising strategy, financial performance, and team leadership, while delivering a luxury guest experience aligned with Hotel Drover’s brand standards. 

PRE-OPENING RESPONSIBILITIES: 

• Lead all aspects of store setup including merchandising, inventory procurement, and operational readiness. 

• Lead, coach, and develop retail team members to deliver exceptional guest service and achieve sales goals. 

• Drive revenue through strategic merchandising, product assortment, pricing, and promotional initiatives. 

ESSENTIAL FUNCTIONS: 

• Oversee daily retail store operations, ensuring seamless execution of all opening, closing, and operational procedures. 

• Lead, coach, and develop retail team members to deliver exceptional guest service and achieve sales goals. 

• Drive revenue through strategic merchandising, product assortment, pricing, and promotional initiatives. 

• Ownership of KPI Targets (e.g., sales, average transaction value, items per transaction). 

• Manage inventory control processes, including ordering, receiving, stock levels, and monthly/quarterly physical inventories. 

• Maintain visual merchandising standards, ensuring the store reflects brand identity and luxury presentation expectations. 

• Develop and execute retail promotions, events, and partnerships to enhance guest engagement and increase sales. 

• Collaborate with hotel leadership to align retail offerings with property programming, events, and guest demographics. 

• Ensure compliance with cash handling procedures, loss prevention policies, and company standards. 

• Full P&L Ownership, accountability for revenue growth and profitability.   

• Address guest inquiries, concerns, and feedback promptly, modeling service excellence. 

• Foster a positive, collaborative team environment built on trust, accountability, and performance. 

• Ensure all retail records, reports, and documentation are completed accurately and timely. 

• Maintain a safe, clean, and organized work environment in accordance with company and regulatory standards.  

• All other duties as assigned. 

ENVIRONMENT / PHYSICAL REQUIREMENTS:  

• Ability to stand, walk, and move for extended periods throughout the shift. 

• Must be able to lift, carry, and move up to 25 lbs regularly. 

• Ability to work in a fast-paced retail environment with frequent guest interaction. 

SUPERVISORY RESPONSIBILITIES: 

• This position supervises retail team members, including Supervisors and Sales Team Members. 

• Responsible for hiring, training, coaching, scheduling, and performance management. 

• Provides ongoing feedback, sets performance expectations, and supports professional development. 

• Ensures team adherence to service standards, operational procedures, and company policies. 

REQUIRED QUALIFICATIONS: 

• 3 – 5 years of retail experience with leadership responsibility. 

• Strong understanding of retail operations, sales drivers, and merchandising principles. 

• Proven ability to analyze financial and operational data to drive decision-making. 

• Excellent communication skills, both written and verbal. 

• Proficiency with point-of-sale systems and basic computer applications. 

• Strong leadership, interpersonal, and team development skills. 

• Ability to work a flexible schedule, including evenings, weekends, and holidays. 

• Embody our Core Values: Hit the Mark, Every Time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious. 

REQUIRED QUALIFICATIONS: 

• Experience in luxury retail or hospitality environments.  

• Background in merchandising, buying, or product curation.

• Pre-opening or new store launch experience.

• Strong visual merchandising and storytelling ability.

Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.