97 West Host

ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community. 

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day. 

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right 97 West Host for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

ROLE SUMMARY: The 97 West Host is the first point of contact for guests and plays a vital role in setting the tone for a Legendary dining experience. This position is responsible for warmly greeting and seating guests, managing reservations and seating flow, and ensuring that service standards reflect the spirit of Hotel Drover and the Fort Worth Stockyards. With an eye for detail and a passion for hospitality, the 97 West Host ensures every guest feels welcomed and cared for from the moment they arrive. 

ESSENTIAL FUNCTIONS:  

• Greet all guests with warmth, professionalism, and the genuine Hotel Drover spirit of hospitality; proactively acknowledge guest needs and assist by opening doors or offering support. 

• Manage reservations, accurately record guest information, and ensure fair and efficient seating of guests. 

• Guide guests to tables, provide menus, and ensure place settings are clean, complete, and guest-ready.  

• Assist with bussing, resetting tables, refilling beverages, and maintaining podium and host stand cleanliness as needed. 

• Answer incoming calls promptly and professionally, providing accurate information about the restaurant and hotel. 

• Check menus for cleanliness and accuracy, maintain seating charts, and assist with group seating arrangements. 

• Support restaurant team members to ensure smooth operations and Legendary guest service. 

• Follow all company policies, safety and sanitation standards, and security procedures. 

• Partner with the Large Party Coordinator to coordinate group reservations, confirm event details, and execute Restaurant Event Ordeer with precision and hospitality. 

• Maintain guest confidentiality at all times by handling personal information, reservations, and conversations with discretion and professionalism. 

• Remain calm and composed in a fast-paced environment, effectively handling guest concerns and maintaining a positive, professional demeanor. 

• Act as an ambassador of Hotel Drover’s brand, values, and culture in all guest and team interactions. 

• All other duties as assigned.  

ENVIRONMENT / PHYSICAL REQUIREMENTS: 

• Ability to stand, walk, and move for extended periods of time. 

• Must be able to lift, carry, and move up to 25 lbs regularly.  

• Comfortable working in a fast-paced environment with frequent guest interaction. 

• Ability to adjust to changing priorities and business demands. 

REQUIRED QUALIFICATIONS: 

• Ability to communicate clearly, professionally, and respectfully with guests and team members.  

• Flexible schedule — must be available to work evenings, weekends, and holidays. 

• Strong interpersonal skills with the ability to handle guest concerns diplomatically.  

• Embody Hotel Drover’s Core Values: Hit the Mark, Every Time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious. 

PREFERRED QUALIFICATIONS:  

• Previous host/hostess experience in a full-service restaurant or luxury hospitality environment. 

• Familiarity with reservation management systems (OpenTable experience preferred) 

• Detail-oriented with a passion for creating memorable guest experiences.  

• Strong knowledge of the City of Fort Worth and other parts of the DFW metropolitan area. 

Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.