Houseperson

Job Purpose:

The Houseperson is a behind-the-scenes hero in our commitment to exceptional hospitality. This role is vital to the smooth operation of the housekeeping department, ensuring that our Room Attendants, public spaces, and guest needs are consistently supported with care and efficiency. At Main Street Hospitality, Housepersons are the quiet stewards of comfort and order—working with pride, pace, and attention to detail to create a clean, welcoming, and well-stocked environment throughout the hotel.

Essential Duties and Responsibilities:

• Support the housekeeping team by restocking supplies, delivering linens, removing trash and soiled laundry, and maintaining cleanliness of common areas and service spaces.

• Maintain the cleanliness and presentation of guest-facing public areas, including lobbies, corridors, stairwells, elevators, and restrooms.

• Assist with setup and breakdown of meeting or event spaces as needed, ensuring rooms are guest-ready.

• Respond promptly and courteously to guest and team member requests for items such as rollaway beds, cribs, extra linens, or amenities.

• Monitor and maintain supply closets and housekeeping carts—ensuring areas are tidy, stocked, and safe throughout the shift.

• Report any safety hazards, maintenance issues, or unusual activity promptly to the appropriate department.

• Handle guest items and hotel equipment with care, maintaining a high level of respect for guest privacy and property.

• Support the overall cleanliness and readiness of the property with flexibility and teamwork, stepping in where needed.

• Perform any and all other duties as requested by management in support of housekeeping and hotel operations.

Education & Experience:

• High school diploma or equivalent preferred.

• Previous experience in hospitality or facilities support preferred.

• Ability to work at a steady, productive pace while upholding quality and cleanliness standards.

• Comfortable working both independently and as part of a collaborative team.

Professional Characteristics:

• Punctual, dependable, and proactive in maintaining cleanliness standards.

• Approachable and team-oriented with a willingness to assist across departments as needed.

• Takes initiative and follows through on assignments with minimal supervision.

• Able to prioritize tasks and manage time efficiently in a fast-paced environment.

Physical Requirements:

• Must be able to lift and carry up to 50 lbs.

• Must be able to stand, walk, bend, reach, and perform physical labor throughout the shift.

• Must be comfortable working in environments that may be warm and humid due to equipment and conditions.

Main Street Hospitality Values:

• We are kind to one another

• We embrace change

• We invest in community

• We act with integrity

• We take responsibility for our actions

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in the job description. I can perform the essential functions of this job as listed above, with or without reasonable accommodation.