What are the responsibilities and job description for the Guest Service Agent position at Hotel Alexander?
Overview
Join our vibrant hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for every guest. In this dynamic role, you will be the welcoming face of our hotel, ensuring smooth check-ins and check-outs, addressing guest inquiries, and delivering exceptional customer service. Your energy and professionalism will set the tone for a positive stay, fostering guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your hospitality skills in a fast-paced environment dedicated to excellence.
Duties
- Greet guests warmly upon arrival, providing a friendly and professional first impression
- Manage front desk operations including check-in, check-out, and reservations.
- Handle guest requests, inquiries, and complaints with patience and proactive solutions
- Maintain accurate records of guest information, billing details, and special requests
- Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards
- Assist with night audit procedures to reconcile daily financial transactions and prepare reports
- Promote hotel amenities and local attractions to enhance guest experience and satisfaction
Requirements
- Proven experience in customer service or front desk roles within hospitality or hotel management preferred
- Multilingual or bilingual abilities highly desirable to serve diverse guests effectively
- Strong communication skills with excellent phone etiquette and proficiency in multi-line phone systems
- Knowledge of hotel management software and reservation systems is a plus
- Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining professionalism
- Hospitality management or hotel experience is advantageous but not mandatory; training will be provided for the right candidate
- Demonstrated ability to build positive guest relations through attentive service and clear communication
Join us in creating welcoming environments where guests feel valued from the moment they arrive! This role offers an energetic atmosphere filled with opportunities to grow your hospitality expertise while delivering outstanding service that keeps guests coming back.
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: In person
Salary : $17