Front Desk Agent

Hotel AKA Washington Circle is seeking a Front Desk Agent to join the front office team to assist guests with arrival and departure from the hotel, while providing positive guest experiences.

Job Description:

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.
• Must be able to lift up to 15 lbs.
• Sits, stands, bends, stretches, lifts items and moves intermittently during working hours.

Experience, Skills and Knowledge:

• High school diploma or equivalent required, and college degree preferred.
• Hotel experience preferred.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Meticulous attention to detail
• Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
• Demonstrated strong guest service skills.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Command of the English language both written and verbal.

Our Team Members enjoy very generous PTO; Health; Dental; Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements.

AKA Hotels Hotel Residences is a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family. Grow with us!

About Hotel AKA Washington Circle:

Hotel AKA Washington Circle is a welcome new addition to the vibrant Foggy Bottom/West End neighborhood in downtown Washington, DC. Conveniently located on Washington Circle and directly across from the Foggy Bottom Metro station this newly transformed boutique hotel is just steps from The George Washington University Campus, The George Washington University Hospital, The World Bank, IMF and a 15-minute walk to Georgetown. The National Mall, Kennedy Center, European Union US Headquarters, and several embassies and law firms are also located within walking distance from the property.

Hotel AKA Washington Circle features newly designed, luxury accommodations perfect for both short and long-term stays, including contemporary guestrooms and spacious one- and two-bedroom suites and penthouses and many with terraces as well as a full kitchen or kitchenette in many guestrooms. Spectacular hotel amenities include a welcoming lobby lounge, Technogym Fitness Center, Executive Conference Room with AV capabilities, private cinema, and brand-new restaurant from the James Beard award winner, Ellen Yin.

AKA Hotels Hotel Residences:

AKA balances the style and hospitality of an intimate hotel with the space and comfort of an elegantly appointed luxury apartment. Specializing in short and long term stays, AKA stands for exclusive locations, contemporary design and exceptional business, fitness and lifestyle services.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotating weekends
• Weekends as needed

Work Location: In person

Salary : $25