Operations Coordinator (Cameron, LA) | Cameron, Louisiana

Operations Coordinator (Cameron, LA) | Cameron, Louisiana SUMMARY: The Operations Coordinator is responsible for the daily oversight of transit operations, with a strong emphasis on safety, contract adherence, reliability, and service quality. This role supervises driver performance, enforces policies, and manages real-time service execution. The Operations Coordinator works closely with the Operations Director and cross-functional teams including Safety, Dispatch, Maintenance, and Transit Coordination to ensure service delivery meets contractual requirements and aligns with company standards. This is a hands-on leadership role requiring responsiveness, attention to detail, and a strong commitment to operational excellence and regulatory compliance. ESSENTIAL DUTIES AND RESPONSIBILITIES: Although additional duties and related tasks may be assigned, the essential duties and responsibilities of this position include the following: Daily Operations Execution • Oversee and execute operator and vehicle assignments based on schedules developed by the Transit Coordinator and Operations Director. • Ensure each Lot’s Driver Lead has the daily schedule and supports on-the-ground execution of service. Provide oversight and resolve issues as needed. • Rotate between assigned operating locations (lots) to provide consistent, on-the-ground supervision and support. • Maintain visibility across operating locations (lots) to ensure adherence to safety protocols, performance standards, and contract requirements. • Monitor daily service to ensure on-time performance, route adherence, and rider satisfaction. • Make immediate adjustments to assignments in response to staffing or equipment issues. • Conduct pre- and post-shift safety briefings and gather operator feedback. • Respond to field incidents and customer service issues to ensure continuity of safe and reliable service. • Coordinate closely with Dispatch and Maintenance to support smooth operations and rapid issue resolution. Supervision, Safety & Compliance • Serve as an on-the-ground resource for drivers, providing real-time guidance, support, and oversight to ensure consistent application of safety and service best practices. • Provide day-to-day supervision of drivers, including coaching, verbal feedback, and performance reinforcement to ensure professional conduct and compliance with policies. • Enforce all safety protocols, company policies, and Department of Transportation (DOT) regulations. • Conduct ride-alongs, field observations, and periodic safety audits to evaluate driver performance, safe operating practices, and service delivery. • Promote a proactive safety culture through hands-on coaching, daily communication, and visible leadership in the field. • Support ongoing safety campaigns, refresher training, and compliance initiatives to drive continuous improvement and reduce operational risk. Contract Adherence & Service Standards • Monitor operations to ensure full compliance with service delivery expectations outlined in customer contracts or agency agreements. • Track key performance indicators (KPIs) such as on-time performance, missed trips, and customer complaints to support contractual reporting. • Identify and address, communicate potential service gaps or contractual risks in real time. Regulatory Compliance and Safety • Ensure compliance with federal, state, and local regulations (DOT, FMCSA, OSHA) and all internal safety protocols. • Collaborate with the Director of Safety and Director of Maintenance to enforce a proactive safety culture. Culture, Engagement, and Representation • Promote a positive, inclusive, and results-driven work environment. • Represent Hotard Shuttle in external meetings, partnerships, and community initiatives. • Contribute to company-wide initiatives, long-term planning, and continuous improvement efforts. • Support company values and lead by example in professionalism, integrity, and service excellence.Monitor operations to ensure full compliance with service delivery expectations outlined in customer contracts or agency agreements. • Track key performance indicators (KPIs) such as on-time performance, missed trips, and customer complaints to support contractual reporting. • Identify and address, communicate potential service gaps or contractual risks in real time. Regulatory Compliance and Safety • Ensure compliance with federal, state, and local regulations (DOT, FMCSA, OSHA) and all internal safety protocols. • Collaborate with the Director of Safety and Director of Maintenance to enforce a proactive safety culture. Culture, Engagement, and Representation • Promote a positive, inclusive, and results-driven work environment. • Represent Hotard Shuttle in external meetings, partnerships, and community initiatives. • Contribute to company-wide initiatives, long-term planning, and continuous improvement efforts. • Support company values and lead by example in professionalism, integrity, and service excellence. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, competency, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education / Experience Required: • No formal education required • Minimum 2 years’ total experience with CDL (Class A or B) • Minimum 1-year experience operating vehicle “in-type” (similar to prospective position) • Demonstrated progressive leadership roles • Safety, Training and DOT Regulation experience; No formal education required • Minimum 2 years’ total experience with CDL (Class A or B) • Minimum 1-year experience operating vehicle “in-type” (similar to prospective position) • Demonstrated progressive leadership roles • Safety, Training and DOT Regulation experience