Server

Ensuring Exceptional Customer Service:

• Provide excellent customer service.

• Interact with guests to create memorable experience

• Respond effectively to guest problems and complaints.

• Understand the importance of guest satisfaction and focus on continuous improvement.

Server skills:

• Knowledge of the basic functions of food operations.

• Must be motivated and have excellent customer service skills.

• Good interpersonal and teamwork skills.

• Strong writing, reading, listening and speaking communications skills.

• Ability to maintain a high level of accuracy in preparing and entering information.

• Very effective organizational skills.

• Stress management skills

• Time management skills

• Knowledge of all liquor laws and regulations concerning service of alcoholic beverages.

• Working knowledge of acceptable standards of sanitation and proper chemical usage.

• Ability to perform basic math skills.

• Ability to handle money and make correct changes.

• Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions.

• Comprehension of POS system

Position Requirements:

• Basic knowledge of food and beverage preparation, service standards and guest relations and etiquette.

• Speak and write fluently in English & Spanish.

• Knowledge of appropriate table settings, service ware and menu items.

• The ability to carry large, heavy trays on a continuous basis throughout the shift.

• Self-‐motivated and resourceful, with the proven ability to multi-‐task and operate successfully under pressure.

• Flexible schedule to include evenings, weekends, and holidays.

• Cash handling and customer service experience preferred.

• Must have previous serving experience.

• Must be motivated and have excellent customer service skills

• Must be able to obtain any required food handling or alcohol serving certifications required by local or state agencies.

• Must be able to relate to all levels of Guests and management.

• Maintain complete knowledge of table, seat, room capacity, hours of operation, proper table set-‐up of the restaurant.

• Alcohol Awareness "ServSafe"

Personal Appearance:

• Must abide by the brand standards.

• Slip resistant black shoes.

• Must be clean-‐shaven at all times.

• All employees must maintain good personal hygiene. Fingernails must be cut and clean. Personal appearance must be suitable for work at all times.

• Maintain personal health and sanitation standards (wash hands when using restroom, etc.)

Personal Attributes:

• Be honest, trustworthy and respectful.

• Possess cultural awareness and sensitivity.

• Be flexible in regard to schedule.

• Demonstrate sound work ethics.

Physical Demands:

• Requires mobility and prolonged standing.

• Lifting and carrying up to twenty-five pounds.

• Working at a height of four feet.

Environmental Conditions:

• Use of chemicals and electrical equipment.

• Ability to tolerate varying conditions of noise level, temperature, illumination and air quality.

Sensory Demands:

• Normal sense of smell, touch, and sound.

• Normal vision range. Eye/hand coordination and manual dexterity. Ability to distinguish letters, symbols, or colors.

Mental Demands:

• The incumbent must also deal with a wide variety of people on various issues.

• Knowledge is required to perform basic math, including calculations using fractions, percentages, and/or ratios.