What are the responsibilities and job description for the Food Runner position at Hospitality?
Position Title:
Food Runner
Reports to:
Restaurant Manager, GM
Grade
5/6
COMPANY BACKGROUND
Mr. Hospitality is a fully integrated hospitality management group that conceptualizes, owns and operates restaurants and nightlife destinations. With 20 years of combined experience in the food and beverage industry, Mr. Hospitality has brought dining, art, fashion and entertainment to a new level of sophistication by fully understanding the U.S market.
JOB SUMMARY
The food runner serves in a key supporting role for the FOH and BOH staff. The food runner improves the dining experience for the venue guests through ensuring all food is served within a timely and efficient pace. This position will be expected to relay important information between management, FOH and Kitchen staff. The food runner must have great communication skills, have the ability to work in a fast-paced environment that requires attention to detail and the capability to multi-task.
RESPONSIBILITIES:
Welcome each guest in a professional manner with a smile and friendly greeting
Must be able to vividly and accurately explain dishes to guests prior to food drop
Must know the ingredients and preparation methods of all dishes, sauces and condiments in order to be able to help and answer questions from guests when the dishes are brought to the table
Assist server in coordinating food orders to guarantee timely and efficient delivery to guests
Refill water and periodically check on guests to assure all the guests needs and orders are timely tended to
Maintain our high food safety and sanitation standards at all times
Assist in clearing tables by never returning back to kitchen emptyhanded
Provide excellent customer service by always maintaining a professional and service minded attitude
Do your part to support and ensure the guests have a memorable impression and overall experiences
Respond effectively to guest’s inquiries and address with server, or other appropriate superior
Understand the importance of your role and continuously strive to better yourself, acquire knowledge and assist where you can
REQUIREMENTS:
Great verbal and written communication capabilities. Must be able to speak clear English on a high level
Flexibility to work different shifts
The ability to work quickly and adapt to changing work modes and demands
Excellent customer service skills
Able to lift and carry up to 35 pounds
Able to walk or stand the entire shift
PERSONAL APPEARANCE:
Must abide by the brand standards pertaining to uniform requirements
All employees must maintain good personal hygiene. Fingernails must be cut and clean. Personal appearance must be suitable for work at all times. Must be clean-‐shaven at all times. Slip resistant black shoes.
Maintain personal health and sanitation standards (wash hands when using restroom)
PERSONAL ATTRIBUTES:
Be honest, trustworthy and respectful
Possess cultural awareness and sensitivity
Be flexible in regard to schedule
Demonstrate sound work ethics
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell.
ENVIRONMENTAL CONDITIONS:
Use of chemicals and electrical equipment
Ability to tolerate varying conditions of noise level, temperature, illumination and air quality
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and extreme heat (non-weather). The noise level in the work environment is usually loud.
Normal sense of smell, touch, and sound.
EQUAL EMPLOYMENT OPPORTUNITY
Mr. Hospitality Group LLC, 1111 SW 1 Ave LLC d/b/a Marion/Lafayette and 550 Washington Ave LLC d/b/a Queen Miami Beach provides equal employment opportunities to qualified individuals with disabilities, which includes providing reasonable accommodations as required by law. If you are in need of a reasonable accommodation, please notify management.
Food Runner
Reports to:
Restaurant Manager, GM
Grade
5/6
COMPANY BACKGROUND
Mr. Hospitality is a fully integrated hospitality management group that conceptualizes, owns and operates restaurants and nightlife destinations. With 20 years of combined experience in the food and beverage industry, Mr. Hospitality has brought dining, art, fashion and entertainment to a new level of sophistication by fully understanding the U.S market.
JOB SUMMARY
The food runner serves in a key supporting role for the FOH and BOH staff. The food runner improves the dining experience for the venue guests through ensuring all food is served within a timely and efficient pace. This position will be expected to relay important information between management, FOH and Kitchen staff. The food runner must have great communication skills, have the ability to work in a fast-paced environment that requires attention to detail and the capability to multi-task.
RESPONSIBILITIES:
Welcome each guest in a professional manner with a smile and friendly greeting
Must be able to vividly and accurately explain dishes to guests prior to food drop
Must know the ingredients and preparation methods of all dishes, sauces and condiments in order to be able to help and answer questions from guests when the dishes are brought to the table
Assist server in coordinating food orders to guarantee timely and efficient delivery to guests
Refill water and periodically check on guests to assure all the guests needs and orders are timely tended to
Maintain our high food safety and sanitation standards at all times
Assist in clearing tables by never returning back to kitchen emptyhanded
Provide excellent customer service by always maintaining a professional and service minded attitude
Do your part to support and ensure the guests have a memorable impression and overall experiences
Respond effectively to guest’s inquiries and address with server, or other appropriate superior
Understand the importance of your role and continuously strive to better yourself, acquire knowledge and assist where you can
REQUIREMENTS:
Great verbal and written communication capabilities. Must be able to speak clear English on a high level
Flexibility to work different shifts
The ability to work quickly and adapt to changing work modes and demands
Excellent customer service skills
Able to lift and carry up to 35 pounds
Able to walk or stand the entire shift
PERSONAL APPEARANCE:
Must abide by the brand standards pertaining to uniform requirements
All employees must maintain good personal hygiene. Fingernails must be cut and clean. Personal appearance must be suitable for work at all times. Must be clean-‐shaven at all times. Slip resistant black shoes.
Maintain personal health and sanitation standards (wash hands when using restroom)
PERSONAL ATTRIBUTES:
Be honest, trustworthy and respectful
Possess cultural awareness and sensitivity
Be flexible in regard to schedule
Demonstrate sound work ethics
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell.
ENVIRONMENTAL CONDITIONS:
Use of chemicals and electrical equipment
Ability to tolerate varying conditions of noise level, temperature, illumination and air quality
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and extreme heat (non-weather). The noise level in the work environment is usually loud.
Normal sense of smell, touch, and sound.
EQUAL EMPLOYMENT OPPORTUNITY
Mr. Hospitality Group LLC, 1111 SW 1 Ave LLC d/b/a Marion/Lafayette and 550 Washington Ave LLC d/b/a Queen Miami Beach provides equal employment opportunities to qualified individuals with disabilities, which includes providing reasonable accommodations as required by law. If you are in need of a reasonable accommodation, please notify management.