Hotel General Manager

Hotel General Manager Job Summary

We are seeking an experienced and results-driven Hotel General Manager to oversee the overall operations, financial performance, guest experience, and team leadership of the hotel. The ideal candidate will have strong hospitality management experience with Marriott, Hilton, IHG hotel brands and a proven track record of successfully managing hotel operations, developing teams, maintaining brand standards, and achieving business objectives.

The General Manager will provide strategic and operational leadership across all departments while ensuring exceptional guest service, strong employee engagement, financial accountability, and compliance with brand standards.

Key Responsibilities

• Oversee the day-to-day operations of the hotel, including Front Office, Housekeeping, Maintenance, Sales, Food & Beverage, and other operational departments.
• Provide leadership and direction to department heads and hotel team members to ensure efficient and consistent operations.
• Maintain high standards of guest service and ensure a positive guest experience throughout the property.
• Ensure compliance with Marriott, Hilton, IHG brand standards, operating procedures, quality requirements, and service expectations.
• Monitor hotel performance, including occupancy, ADR, RevPAR, revenue, labor costs, operating expenses, and profitability.
• Develop and manage annual operating budgets, forecasts, financial plans, and departmental goals.
• Review financial and operational reports regularly and implement corrective actions when performance does not meet expectations.
• Work closely with Sales and Revenue Management teams to maximize occupancy, room revenue, market share, and overall hotel profitability.
• Build and maintain strong relationships with corporate accounts, local businesses, vendors, community partners, and hotel ownership.
• Recruit, train, coach, develop, and retain high-performing hotel employees.
• Conduct regular staff meetings, performance reviews, departmental inspections, and operational reviews.
• Establish performance expectations and hold department leaders accountable for achieving operational and financial goals.
• Monitor guest reviews, satisfaction scores, and customer feedback across hotel and online platforms.
• Resolve escalated guest concerns and implement effective service-recovery solutions.
• Conduct regular inspections of guest rooms, public areas, back-of-house areas, and hotel facilities to ensure cleanliness, safety, and maintenance standards.
• Coordinate preventive maintenance, capital improvements, renovations, and property improvement projects.
• Ensure compliance with applicable health, safety, security, employment, and regulatory requirements.
• Maintain strong working relationships with brand representatives, ownership, management companies, vendors, and third-party service providers.
• Oversee hotel technology and operational systems, including PMS, RMS, POS, guest-service platforms, and reporting systems.
• Analyze operational trends and identify opportunities to improve productivity, service quality, cost efficiency, and profitability.
• Develop and implement operational procedures and process improvements to increase efficiency and consistency.
• Lead the hotel during inspections, audits, brand visits, emergency situations, and other critical operational events.
• Foster a positive workplace culture based on teamwork, accountability, professionalism, and exceptional customer service.
• Represent the hotel professionally within the local community and support business-development and marketing initiatives.
• Perform other duties and responsibilities necessary to ensure the successful operation of the hotel.

Required Qualifications

• Proven experience as a Hotel General Manager, Assistant General Manager, or senior hotel operations leader.
• Significant experience working with Marriott, Hilton, IHG hotel brands.
• Strong understanding of hotel operations, guest services, revenue management, budgeting, forecasting, and financial controls.
• Demonstrated ability to lead and develop diverse hotel teams.
• Strong knowledge of hospitality industry standards, quality assurance, and brand compliance.
• Experience working with hotel PMS, RMS, POS, and other hospitality technology systems.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced hotel environment.
• Strong leadership skills with the ability to motivate employees and hold teams accountable.
• Ability to work flexible hours, including weekends, holidays, and evenings when required.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Relevant hotel management experience may be considered in place of formal education.

Preferred Experience

• Experience managing select-service, full-service, or extended-stay hotels.
• Experience managing hotel budgets and P&L performance.
• Experience improving guest satisfaction scores and online reputation.
• Experience increasing occupancy, ADR, RevPAR, and overall hotel profitability.
• Experience with hotel renovations, property improvement plans, and capital projects.
• Experience working directly with hotel ownership and brand representatives.
• Experience managing multiple hotel departments and department heads.
• Strong knowledge of Marriott, Hilton, and IHG brand standards and operational requirements.

Key Skills

Hotel Operations | Team Leadership | Guest Relations | Revenue Management | Budgeting & Forecasting | P&L Management | Brand Compliance | Quality Assurance | Sales & Marketing | Staff Development | Cost Control | Property Management | Hotel Technology | Vendor Management | Risk Management | Strategic Planning

What We Offer

• Competitive salary based on experience and qualifications
• Performance-based incentives
• Professional growth and career-development opportunities
• Supportive and collaborative leadership environment
• Opportunities to work with established hospitality brands
• Employee benefits and hotel industry discounts, where applicable

Work Location: In person