Executive Assistant & Operations Coordinator

Position Summary

We are seeking a high-energy, solutions-driven Executive Assistant and Operations Coordinator to serve as the right hand to the Director of Nursing (DON) while leading front desk operations.

This role is ideal for someone who thrives in a fast-paced healthcare environment and leads by example. You will support executive-level administrative needs while also stepping into daily operations to ensure the front desk and patient experience run smoothly.

This is not a passive administrative role. The ideal candidate is proactive, intuitive, and hands-on, with strong leadership skills and a willingness to step in wherever needed to support the team.

Executive Assistant | Operations Coordinator | Front Desk Lead | Patient Experience | Workflow | Leadership | Proactive | Intuitive | Results-Driven | Energetic | Service-Focused

Key Responsibilities

Executive and Administrative Support

• Provide direct administrative support to the Director of Nursing
• Assist with scheduling, communication, reporting, and operational follow-ups
• Anticipate needs and proactively manage priorities
• Serve as a liaison between departments to support communication and execution

Front Desk Leadership

• Lead and support the front desk team to ensure a high-quality patient experience
• Maintain accountability for front desk coverage, workflow, and performance
• Step in to support front desk operations during high volume or staffing gaps
• Coach team members and reinforce expectations and standards

Operational Support

• Act as an extension of the DON in daily operations
• Assist with patient needs, room turnover, and overall clinic flow as needed
• Identify inefficiencies and take initiative to improve processes
• Help maintain an organized, responsive, and patient-focused environment

Flexibility and Coverage

• Adjust schedule as needed to support operational demands
• Fill in for call-ins or staffing gaps, including front desk coverage
• Support the team during peak times or unexpected challenges

What We Are Looking For

• Bubbly, energetic, and engaging personality
• Strong initiative and follow-through
• Highly intuitive and able to anticipate needs
• Hands-on leader who leads by example
• Comfortable balancing administrative work with frontline support
• Ability to maintain professionalism and appropriate workplace boundaries
• Strong sense of ownership, urgency, and accountability
• Ability to thrive in a fast-paced environment

Non-Negotiables

• Willingness to step in and do whatever it takes to support operations
• Must remain engaged and proactive throughout the workday
• Ability to hold others accountable while maintaining a positive team environment
• Reliable and flexible with scheduling based on business needs

Preferred Qualifications

• Experience in hospitality, customer-first setting
• Experience supporting executive leadership
• Previous front desk or patient-facing leadership experience
• Strong organizational and communication skills

Why This Role Matters

This role is critical to the success of the ER. You will serve as a key partner to leadership, a support system for the team, and a champion of the patient experience. If you take pride in being dependable, proactive, and all-in, this is an opportunity to make a meaningful impact.

Compensation & Benefits

• Salary commensurate with experience
• 401(k) with company match
• Comprehensive benefits

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.