JOB SUMMARY

This position is for an Inpatient/ER Care Coordinator Licensed Practical Nurse (LPN) whose responsibility is to serve as a key member of the interdisciplinary care team, providing patient-centered care coordination and navigation services across both inpatient and emergency department settings in accordance with accreditation standards, federal, state, and local regulations, organizational and departmental policies and procedures and professional standards.  This position is responsible for identifying patients at risk for poor health outcomes, avoidable emergency department utilization, hospital readmissions, and barriers to accessing healthcare services.

The Care Coordinator works collaboratively with providers, nursing staff, case management, social services, community agencies, and outpatient partners to ensure seamless transitions of care and improved patient outcomes. The IP/ER Care Coordinator focuses on connecting patients with primary care providers, specialty services, medication assistance programs, financial resources, Medicaid enrollment support, transportation assistance, and community-based services. The coordinator provides post-discharge follow-up and ongoing support to improve continuity of care, reduce healthcare disparities, and address social determinants of health affecting rural populations. This position will report to the Director of Quality and Education.

JOB QUALIFICATIONS

Minimum level of Education: Education level equivalent to a licensed practical or vocational nursing diploma required.

Formal Training: Current knowledge and competency in nursing practice, patient assessment, care coordination, and patient education required. Minimum of three (3) years of healthcare experience in acute care, emergency services, care coordination, case management, population health, ambulatory care, or related field preferred. Experience working with underserved, uninsured, or rural populations preferred. Knowledge of community resources, healthcare navigation, discharge planning, and social determinants of health preferred.

Licensure, Certifications & Registration: Current license to practice professional nursing in the state of Georgia; BLS Provider certification required; Instructor certifications do not replace provider certification requirements.

Work Experience: Basic technical nursing skills. Basic computer skills. Knowledge of care coordination, patient navigation, discharge planning, and population health management principles. Ability to identify and address barriers to care, including social determinants of health. Knowledge of Medicaid, financial assistance programs, medication assistance resources, and community support services. Strong patient advocacy, communication, and interpersonal skills. Ability to collaborate effectively with physicians, advanced practice providers, nursing staff, case managers, social workers, and community organizations. Strong organizational, problem-solving, and documentation skills. Proficiency with electronic health records and Microsoft Office applications. Ability to work independently while managing multiple priorities.