Receptionist: Full-time

This is a full-time position; the schedule for this position is 40 hours per week; Monday-Friday 8:30 am to 5 pm; and rotating holidays.
The receptionist greets and directs visitors, completes administrative tasks, and handles a high volume of both routine and complex incoming, outgoing and inter-office telephone calls. Must have the ability to multi-task under pressure with a strong focus on exceptional customer service.

Responsibilities

• Answer telephones promptly in a professional, efficient and caring manner
• Answer caller’s questions or direct calls to appropriate personnel
• Take, relay and route messages as necessary
• Greet and direct visitors
• Manage the OOO Calendar and coordinate information provided
• Manage database (Scotland Yard) with employee information
• Assist with inventory management and ordering of office and kitchen supplies
• Distribute mail, faxes, and deliveries and help coordinate delivery to satellite offices
• Process appropriate death certificates and coordinate with by MDs & NPs in timely manner
• Coordinate and process death certificate corrections
• Maintain a positive and helpful environment
• Maintain clean and pleasant work environment
• Field staff questions
• Work with heavy interruptions while handling multiple duties
• Perform other duties as assigned by supervisor

Expectations

• Model professionalism and empathy by consistently demonstrating compassion, respect, teamwork, and dedication in all interactions with coworkers, customers, and partners.
• Adhere to all TL policies, procedures, and organizational guidelines, ensuring compliance in daily work and decision‑making.
• Deliver care and services in accordance with ACHC Standards and Medicare Conditions of Participation when applicable to your role.
• Comply with all relevant state and federal laws, regulations, and professional standards within your defined scope of responsibility.
• Promptly communicate concerns, issues, or potential risks to your immediate supervisor or another member of the management team to support a safe and effective work environment

Requirements

• High School diploma required plus one year work experience
• May be required to sit at a computer monitor and use repetitive motion techniques for prolonged periods of time
• Must have sensory abilities to complete communication and documentation requirements of the job
• May be required to lift up to 50 pounds
• Master necessary TL agency software
• Computer literate, including proficiency in Microsoft Outlook, Excel and Word
• Ability to work scheduled and/or unscheduled overtime; at times with short notice

Environmental Factors

• Knowledge of common safety hazards and precautions to establish a safe work environment