Care Access Coordinator

The Care Access Coordinator will bridge access to care for patients by combining the roles of Hospice Intake and Supportive Care Coordinators. The coordinator will manage referrals, schedule admissions, and coordinate liaison visits, prioritizing exceptional service to referral sources. Additionally, the Coordinator will oversee Durable Medical Equipment (DME) orders and tracking to meet patient needs. For Supportive Care, the Coordinator will manage medical staff schedules, process referrals promptly, and ensure adequate support for patient visits, including coordinating Home Health Services, X-rays, and patient assessments. Your friendly, courteous demeanor is crucial in interactions with patients, families, and referral sources. Accuracy and timeliness in information provision and task completion are paramount.

Office Location: Pasadena, MD

Status: Full-time, Monday - Friday 9:30am - 6pm.

Salary: Competitive, commensurate with experience, education and credentialing

Main Responsibilities

• Respond to referral calls, providing appropriate information and completing associated paperwork and records.
• Explains hospice services to callers and visitors, as needed.
• Orders DME, tracks and documents appropriately.
• Communicates, as needed, with DME company, attending physician, and/or care facilities personnel to track admission order, certification, or certification of terminal illness.
• For Medicare patients, run financial verification of eligibility dates and previous hospice benefits.
• Enters referral information in electronic medical record software.
• Works with finance department to facilitate proper billing of hospice services.
• Schedules admissions visits.