What are the responsibilities and job description for the Quality & Informatics Program Coordinator position at HOSPICE OF ORANGE & SULLIVAN COUNTIES INC?
Hospice of Orange & Sullivan Counties is a nonprofit provider of compassionate end-of-life care across the Hudson Valley. We deliver comfort, dignity, and support to patients and families in their homes, hospitals, nursing facilities, and at our Kaplan Family Hospice Residence. Our interdisciplinary team focuses on physical, emotional, and spiritual care, helping patients and families navigate life’s most challenging moments.
What We Are Looking For:
Job Title: Quality & Informatics Program Coordinator (full-time)
Schedule: Monday through Friday
Shift: 8:30 am - 4:30 pm
About This Role:
The Quality & Informatics Program Coordinator supports the Quality & Informatics Department by ensuring accurate clinical documentation, data integrity, and compliance with regulatory standards. This role provides training and support to clinical staff on the Electronic Medical Record (EMR) system, monitors documentation quality, and collaborates with leadership, IT, and the EMR vendor to improve processes. The program coordinator also assists with performance improvement initiatives, regulatory compliance, and education for clinical staff across the organization.
What You’ll Do:
- Train and support clinical staff on the Electronic Medical Record (EMR) system and documentation standards
- Serve as a liaison between the EMR vendor, IT department, and clinical teams
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Monitor and evaluate clinical documentation and proper system use, providing ongoing education when needed
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Provide on-site and field education, including home visits and support for hospice residence staff
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Ensure compliance with State, Federal, CMS, and Joint Commission regulations
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Collect, analyze, and report quality and clinical data to leadership and quality committees
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Support quality improvement and performance improvement initiatives
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Assist with the development and revision of policies, procedures, and organizational goals
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Participate in clinical orientation and EMR training for new staff
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Maintain knowledge of hospice reimbursement and funding sources (Medicare, Medicaid, private insurance)
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Provide ongoing guidance and technical support related to clinical documentation and technology systems
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Perform additional duties as assigned by the Director of Quality and Informatics.
This role is best suited for someone who is both clinically knowledgeable and highly detail-oriented, with a strong interest in data, systems, and quality improvement. The ideal person enjoys helping others learn, improving processes, and ensuring compliance with healthcare standards.