Quality Assurance Coordinator

We are seeking a detail-oriented and proactive Quality Assurance Coordinator to join our team. The ideal candidate will be responsible for completing post-closing system audits including file maintenance, post-closing documentation, and other reports needed to ensure the business banking loan portfolio is serviced per policies and procedures.

This position compiles audit results into a documentation exception report to be updated, reviews director reports, maintains daily reports to ensure loan transactions are properly posted, and reviews loan re-price advice for accuracy. This position also completes verification of scanned files. Additional responsibilities include, but are not limited to:

• Monitoring personal credit report orders to ensure permissible use.
• Maintaining the Attorney/Appraiser database to ensure proper licenses and insurances.
• Creating reports for the Lending Department.
• Financial letter requests.
• Completing residential property inspections.
• Maintaining full understanding of policies, procedures, and guidelines associated with business banking.
• Loss mitigation support to Quality Control Supervisor.
• Filing, typing and other routine clerical functions as required and assigned.
• Back up to QC for residential loan files and other duties, as needed.

Education and Certification Qualifications

• Associate’s degree in a business-related discipline or equivalent.
• Valid driver’s license required.

Experience and Qualifications

• 1-3 years of experience in banking, specifically in commercial credit or loan servicing.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Effective communication and interpersonal skills.
• Ability to work independently and as a team.
• Proficient in Microsoft Office, specifically Excel.

Physical Requirements

• Prolonged periods of time sitting at a desk and working on a computer.
• Ability to walk up and down stairs.
• Must be able to lift up to 10-20 pounds at times.

As an Equal Opportunity/Affirmative Action Employer, Rondout Savings Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

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EEO Reasonable Accommodation Policy

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