IS Support Specialist

Qualification Requirements

• Associates degree in Computer Science or related field. Bachelor’s degree preferred.
• Three years of minimum experience working in Information Technology; strong working experience with Windows operating systems including Windows server 2012 R2, Windows 10, and newer.
• Ability to troubleshoot hardware and software issues.
• Experience with inventory or equipment management preferred.
• Proficiency with Active Directory.
• Experience with virtual environments, VMware ESXi/vSphere preferred
• Experience with following standard helpdesk procedures, policies, and SLAs
• Strong verbal and written communication skills, customer service and problem solving skills, and organizational skills.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Demonstrate the ability to effectively multi-task, pay attention to details, meet deadlines and work independently and within a team.
• Eagerness and willingness to learn and develop as a technical professional.
• Understands and is committed to the hospice philosophy.

Essential Job Responsibilities

• Proactively reviews and resolves open helpdesk tickets; uses reports from ticketing system to isolate trends and recommend resolutions.
• Provides support for the hospital portals used to access patient information referrals.
• Develop, maintain, and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Utilize specialized software to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
• Support voice services, including the VoIP system, voicemail system.
• Configures PC/Laptop/Netbook/Cellular hardware within the agency.
• Analyzes server configurations, identifies issues and implements strategic solutions.
• Troubleshoots computer, cellular, and peripheral issues and provides hardware replacement, cleaning, or repair as needed.
• Proposes changes to processes/equipment to maximize company efficiency.
• Maintains inventory of agency IT equipment including desktop computers, laptops, iPads, cell phones, etc.
• Creates documentation for IT end-user training.
• Assists in NEO training, prepares new hires to use agency equipment.
• Proposes and manages IT projects to improve agency efficiency and patient fulfillment. Ability to prioritize and manage several milestones and projects efficiently. 
• Responsible to learn and utilize technology made available by the agency to increase efficiency, communication and performance of duties.
• Attends staff meetings and completes all mandatory training.
• Holds in strictest confidence all patient information and discloses information and data only to persons authorized by Hospice.
• Performs other duties as assigned.