What are the responsibilities and job description for the Referral Liaison - FT, Harbor Hospice position at HOSPICE OF MUSKEGON COUNTY?
Referral Liaison - Intake Department, Harbor Hospice
Full Time, 40 hours per week, 8am to 5pm - no weekends/holidays
SUMMARY OF JOB RESPONSIBILITIES
The Referral Liaison assures smooth operations of the admissions/intake functions of the agency for Hospice services. This role is responsible for building, maintaining and growing referral partnerships while ensuring a seamless referral process from the first point of contact through admission or service initiation. This position represents the organization professionally and acts as a key driver of referral volume and patient access.
ESSENTIAL FUNCTIONS AND DUTIES (other duties may be assigned)
- Serves as primary point of contact for incoming referrals and inquiries regarding programs and services.
- Maintains and updates referral log, post daily Hospice census and enters daily admissions for disciplines to be assigned.
- Coordinates administrative duties to support program staff and hospice/palliative care operations.
- Responsible for Information Systems input (Office 365, EMR, Email, secure messaging)
- Sending insurance information to billing department timely to ensure smooth transition of care
- Responsible for setting up transportation of Harbor Hospice patients utilizing contracted agencies and/or area ambulance services
- Schedules Intake RN with prospective patients and clinical/intake staff.
- Ability to secure verbal certification of terminal illness from patient’s PCP or other certifying physician.
- Appropriately request medical documentation from referral sources and upload into medical record.
- Assists Intake RNs with DME, pharmacy, etc. as needed.
- Initiates traveling contracts to ensure coordination of care when patients are traveling in and out of service area.