What are the responsibilities and job description for the Receptionist position at Hospice of Central New York and Hospice of the Finger Lakes?
Company Description
Hospice of Central New York and Hospice of the Finger Lakes is a non-profit organization providing expert end-of-life care to terminally ill patients and their families. The organization serves communities in Onondaga, Oswego, Cayuga, and Madison counties, offering compassionate support in both home and facility settings. Care teams focus on pain management, emotional support, and guidance to help individuals and families navigate the final stages of life. Staff members work collaboratively to uphold dignity, respect, and comfort for patients and their loved ones.
Role Description
The Receptionist is a full-time, Monday-Friday 8:00am-4:30pm, on-site role based in Liverpool, NY. This position is responsible for greeting visitors, answering and directing phone calls, and providing information in a professional and welcoming manner. Daily tasks include managing the front desk, handling incoming and outgoing mail, maintaining visitor logs, and supporting scheduling or appointment coordination as needed. The Receptionist also performs general clerical duties such as data entry, filing, photocopying, and maintaining organized records. This role works closely with clinical and administrative staff to ensure smooth front-office operations and a supportive experience for patients, families, and community partners.
Qualifications
- Strong receptionist and front desk skills, including experience with Receptionist Duties and managing a busy office environment.
- Professional Phone Etiquette and effective Communication skills for interacting with patients, families, staff, and community partners.
- Solid Clerical Skills, including data entry, filing, mail handling, and basic computer proficiency (email, calendars, office software).
- Demonstrated Customer Service skills with a calm, compassionate, and patient-centered approach.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Reliable time management, organization, and attention to detail in a fast-paced setting.
- High school diploma or equivalent; prior experience in healthcare, non-profit, or front office roles is beneficial.
- Comfort working in an environment focused on end-of-life care and supporting individuals and families during difficult times.