Volunteer Coordinator

Essential Functions: 

• Meet regularly with the Hospice team and assist with developing and revising the patient/family care plan. Also, enact the part of the care plan pertaining to the Volunteer Coordinator and receive feedback from other team members on effectiveness of intervention.

• Serve as primary contact for all requests to volunteer/collaborate including telephone, voicemail, email, and written requests and ensure a timely response.

• Plan, direct, and implement the retention of volunteers including onboarding of all new/potential volunteers (making initial contact, processing application, activating volunteers).

• Develop, coordinate, and participate in the orientation, continuing education, and training for volunteers.

• Assign volunteers who meet program needs and patient interests and skills (Direct patient care, Administration/clerical, Bereavement support, and special events).

• Develop and maintain volunteer record and reporting system in accordance with all Federal & State regulations.

• Provide Annual reports to management detailing volunteer activities including the number of volunteers and volunteer hours worked.

• Process volunteer time sheets.

• Enter volunteer clinical/IDT notes. Oversee volunteers entering volunteer clinical/IDT notes.

• Call every patient/family that requests a volunteer. Community Outreach Coordinator to assist.

• Act as liaison between staff and volunteers and patients/families and volunteers.

• Participate in community activities, fundraising events, educational programs, health fairs, community outreach, and assists in facilitating community awareness and support.

• Engage in development, review, and revision of volunteer policies and procedures as needed.

• Maintain appropriate collateral materials for the recruitment of volunteers.

• Supervise volunteers working on direct mail projects.

• Coordinate Annual Volunteer Recognition event, annual refresher training, and other events thatsupport volunteers.

• Oversee all volunteers participating in programs.

Education:

• Bachelor of Science in Social Sciences preferred

Experience:

• Experience in management with professional and non-professional personnel, preferably in a health-related field with particular emphasis on interpersonal relationships.
• Experience working with a non-paid staff preferred.
• Previous experience with hospice preferred or thorough understanding of hospice concept and service.

Skills:

• Awareness of community programs.
• Leadership ability and organizational and communication skills required.

Technology:

• Proficiency in electronic health records (EHR) and other healthcare software.

Other Requirements: 

• Must have own transportation and provide proof of liability insurance which meet state requirements.
• Must be able to travel to and from all locations without assistance.
• Must be physically able to carry materials and/ or equipment as needed.
• Must have good communication skills and techniques with facilities, patients, families, office staff, and physicians.