Volunteer Program Coordinator

Summary: As part of the Greater Baton Rouge Food Bank team, the Volunteer Program Coordinator leads the day-to-day management of the Food Bank's volunteer program. This position recruits, schedules, and supports volunteers while creating a positive and meaningful volunteer experience from start to finish. The Volunteer Program Coordinator works closely with staff across the organization to identify volunteer needs, build community partnerships and help grow volunteer engagement in support of the Food Bank's mission. This position reports to the Director of Development Operations.

Job Duties and Responsibilities:

• Recruit, schedule and coordinate volunteers to support warehouse operations, food drives, special events, administrative projects and other Food Bank programs.
• Work with staff across the organization to identify and manage volunteer needs and ensure volunteer opportunities are planned and staffed throughout the year.
• Serve as the primary point of contact for individuals and groups interested in volunteering, providing excellent customer service from initial inquiry through volunteer participation.
• Maintain volunteer management software, volunteer records and scheduling to ensure accurate reporting and communication.
• Develop volunteer job descriptions, training materials and other resources needed to support volunteer activities.
• Coordinate volunteer orientation and placement while ensuring warehouse staff, including the Volunteer Operations Coordinator, provide day-to-day training, supervision and guidance during volunteer activities.
• Recruit new volunteers through community outreach, presentations, social media, the Food Bank website, corporate partnerships, schools, civic organizations, faith communities and other community groups.
• Build and strengthen relationships with corporate and community partners to increase volunteer participation and team-building opportunities.
• Develop strategies to retain volunteers and encourage repeat volunteer participation.
• Coordinate and oversee court-ordered community service volunteers in accordance with Food Bank policies.
• Conduct volunteer satisfaction surveys and use feedback to improve the volunteer experience.
• Develop and implement volunteer recognition efforts, including volunteer acknowledgements and the annual volunteer recognition event.
• Oversee the Volunteer Leader Program.
• Prepare monthly reports on volunteer participation, volunteer hours and warehouse production metrics.
• Work closely with the Development team to identify opportunities to deepen relationships with volunteers, volunteer groups and corporate partners through philanthropic engagement and financial support.
• Support volunteer needs during Food Bank special events and emergency response efforts as needed.
• Perform other duties as assigned.

General Duties and Responsibilities: As a part of the Greater Baton Rouge Food Bank team, all employees play an essential role and are expected to:

• Demonstrate and encourage a professional and positive attitude in all job-related activities.
• Complete work safely and within established timeframes.
• Report and/or correct safety hazards.
• Complete other duties as assigned by the supervisor consistent with the responsibilities of this position.
• Serve as a critical first responder during emergency events, including hurricanes, pandemics and other disasters, which may require flexible work hours.

Minimum Qualifications:

• Associate degree or one to two years of experience coordinating volunteers, customer service or a related field, or an equivalent combination of education and experience.
• Proficiency with Microsoft Windows, Word, Excel and Outlook.
• Strong organizational, interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Ability to work effectively with people of all ages, backgrounds and skill levels.
• Comfortable speaking to groups and representing the Food Bank in the community.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work in warehouse environments with varying temperatures and moderate noise.
• Availability to work evenings and weekends as needed.
• Ability to manage a high volume of inquiries and daily responsibilities.
• Passion for the Food Bank's mission and commitment to serving the community.

Desired Qualifications:

• Knowledge of HandsOn Connect
• Knowledge of Salesforce

Job Type: Full time, Non-Exempt (Hourly)

Benefits:

• Health, Dental, and Vision insurance
• Short Term and Long Term Disability Insurance
• Life Insurance
• Paid Time Off
• Retirement Plan with Employer Match
• 36 Hour Work Week (half day Friday)

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in both office and warehouse environments.
• Ability to stand, walk, bend, stoop, lift and move materials weighing up to 50 pounds.
• Ability to work in varying warehouse temperatures and moderate noise levels.
• Occasional evening and weekend work is required.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications. The Greater Baton Rouge Food Bank reserves the right to revise this position or assign additional responsibilities as needed.