What are the responsibilities and job description for the Marina Dockhand position at Horseshoe Bay Resort?
Description
Role Overview: The Marina Dockhand is the heartbeat of our waterfront operations at the Yacht Club. You are responsible for the seamless execution of watercraft rentals, fueling services, and our premier watercraft valet program. By maintaining a professional, friendly disposition and ensuring our fleet and docks are in pristine condition, you play a vital role in creating a world-class lake experience for every Horseshoe Bay Resort guest and member.
Essential Job Functions
We take care of our team so you can take care of our guests. All associates enjoy:
Qualifications
Boaters Education Certification
Education
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Role Overview: The Marina Dockhand is the heartbeat of our waterfront operations at the Yacht Club. You are responsible for the seamless execution of watercraft rentals, fueling services, and our premier watercraft valet program. By maintaining a professional, friendly disposition and ensuring our fleet and docks are in pristine condition, you play a vital role in creating a world-class lake experience for every Horseshoe Bay Resort guest and member.
Essential Job Functions
- Elite Guest Welcome: Greet and assist members and guests with "Genuine Texas Hospitality," anticipating their needs as they arrive at the docks.
- Fleet & Facility Stewardship: Maintain the cleanliness, organization, and presentation of the rental fleet, docks, slips, and jet docks.
- Watercraft Logistics: Safely operate watercraft at idle speeds within dock areas for valet services. Assist with the launch, return, and technical checks (gas and oil) of wave runners and other watercraft.
- Operational Excellence: Execute daily opening and closing procedures with precision. Assist ship store and "hut" personnel with rental transitions and retail support.
- Safety & Support: Assist members with fueling and docking. Maintain professional composure and a high level of safety awareness in a fast-paced, high-stress environment.
- Revenue Support: Maximize watercraft rentals and retail sales through proactive guest engagement and product knowledge.
- Age: Must be at least 16 years of age.
- Certification: Must possess a current Boater’s Safety Certification.
- Licensure: Must have a current Driver’s License and a satisfactory Motor Vehicle Report (MVR) for insurance purposes.
- Experience: Previous customer service experience is required.
- Technical Skills: Computer literate with proficiency in Microsoft Word, Excel, and related inventory/POS software.
- Service Mindset: Outgoing and friendly personality with a natural ability to accommodate and anticipate guest needs.
- Professionalism: Commitment to a professional image, including strict adherence to uniform standards and personal hygiene.
- Soft Skills: Exceptional communication, organizational skills, and a solution-oriented mindset.
- Teamwork: A positive attitude and the ability to work cooperatively within the Marina and Fleet teams.
We take care of our team so you can take care of our guests. All associates enjoy:
- Housing & Transport: Associate housing and shuttle services available.
- Dining: Weekly meal subsidies and discounts at resort retail and dining outlets.
- Perks: Golf and amenity privileges (subject to occupancy/business levels).
- Travel: Exclusive discounts at over 100 Crescent Hotels & Resorts properties nationwide.
- Insurance: Comprehensive Medical, Dental, and Vision plans.
- Financial Security: 401 (k) plan with employer match.
- Protection: Critical Illness, Accident insurance, and Associate Relief Fund.
Qualifications
Boaters Education Certification
Education
- High School (Required)
- Required Boaters Education Certification
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.